Teams at Dust

Lead the support engineering function by building and owning AI agents, automation workflows, classification and knowledge systems to eliminate ticket categories. Run escalations, investigate complex issues across logs and code, hire and coach support engineers, and close feedback loops with product and engineering to continuously reduce manual support work.

Lead the support function by building AI agents, automation workflows, classification and knowledge systems to eliminate ticket categories. Split time between running escalations, investigating complex issues across logs and code, and hiring and developing support engineers. Own the "Support as a Product" backlog and drive product improvements from customer signal to engineering execution.

Manage the end-to-end customer lifecycle for strategic enterprise accounts, driving AI adoption, value realization, retention, and expansion. Act as a trusted advisor to executives, coordinate cross-functional resources, deliver business reviews, shape CS playbooks, and provide customer feedback to product teams to scale GenAI adoption and organizational change.