Jobs at Dusit Thani Guam Resort

Receives and verifies deliveries, stores merchandise under clean and secure conditions, issues stock only with authorization, and records inventory movements accurately. Maintains maximum and minimum stock levels, conducts physical inventories, follows up on replenishment requests, monitors expiration dates and slow-moving items, prevents spoilage and loss, prepares receiving and inventory reports, and coordinates delivery issues with purchasing.

Oversee HVACR systems across multiple luxury resort properties. Ensure efficient, reliable, and energy-conscious operation, maintenance, and repair of heating, ventilation, air conditioning, and refrigeration equipment to maintain a comfortable environment for guests and staff.

Supports daily HR operations by maintaining confidential employee records, assisting recruitment and onboarding, distributing benefits materials, tracking compliance requirements, and coordinating employee relations documentation and meetings. The role helps improve departmental efficiency and supports HR services for hotel employees and management.

Greet and assist spa guests as the facility's first impression; manage bookings, act as concierge, provide efficient courteous service, and perform administrative and clerical tasks to support spa departments.

Oversee Food Safety Management System (FSMS): implement and maintain procedures, lead FSMS team, run internal audits, investigate non-conformities and foodborne incidents, deliver training, coordinate vendor visits, control documentation, and report system effectiveness to General Manager.

Lead day-to-day operations for the new Namm Spa, managing finances, staff, and services to meet revenue and profit targets while ensuring exceptional guest experiences, quality service standards, and regulatory certifications for therapists.

Support the Spa Manager to deliver excellent spa services. Supervise staff scheduling and treatments, ensure guest care and safety, manage inventory, maintenance, sales reporting, marketing, and hotel liaison while developing team performance and standards.

Support Director of Rooms in overseeing Front Office, Housekeeping, Laundry, Concierge, Fitness, and Club Lounge. Lead Housekeeping operations, enforce cleanliness and brand standards, conduct quality inspections, resolve guest issues, coach and develop staff, assist hiring and succession planning, and help manage departmental expenses and budgeting to ensure excellent guest experience and operational efficiency.

Manage room reservations across phone, email, website, and third-party channels. Accurately enter, modify, and cancel bookings in the PMS, verify guest/payment details, apply rates and promotions, upsell packages, coordinate with internal teams, monitor inventory and policies, and resolve or escalate booking issues while maintaining records and reports.

Greet guests, tour the spa, schedule appointments, manage bookings, handle cash and balance revenue, notify staff of cancellations or unscheduled arrivals, and upsell/upgrade services while maintaining professionalism.

Oversee daily operation, maintenance, and performance of the hotel's plant room and utility systems. Ensure mechanical, electrical, and water treatment equipment operate safely and efficiently, supervise plant room staff, and coordinate preventive maintenance to support uninterrupted hotel operations.

Manage all stewarding department operations including equipment maintenance, inventory and purchasing for china/glassware/silverware, budgeting, and hiring, training, supervising, and disciplining stewarding staff.

Supervise engineering staff and discipline; oversee all repairs and maintenance; plan operations to save energy and increase productivity; maintain tools and equipment; ensure materials used economically and safely; coordinate with other departments and report staff performance to Director.

Develop, implement, and monitor safety and compliance programs across Dusit Guam properties. Ensure adherence to local regulations, corporate policies, and international hotel safety standards. Lead risk assessments, emergency response planning, inspections, and compliance training while collaborating with department heads, HR, and leadership to maintain a safe environment and drive continuous improvement in safety performance.

Supervise and coordinate all hotel recreational programs, overseeing guest-facing activities (entertainment, sports, wellness), maintaining facilities, staffing, and safety. Train, mentor, and manage recreation team members to deliver engaging, organized programs and exceptional guest service.

Oversee and perform electrical maintenance including load centers and general lighting, complete repair work orders, conduct preventive maintenance, report daily activities to the Chief Engineer, attend assigned meetings, and inform the Chief Engineer of departmental events.

Monitor hotel pool area to ensure guest safety, enforce rules, perform rescues and CPR, provide first aid, inspect equipment, maintain cleanliness, and communicate pool information to guests.