Teams at Duncan Solutions

Configure, build, test, deploy, and support technology products across their lifecycle. Collaborate with product, development, and operations teams to translate requirements, execute ETL jobs, perform reconciliations and data audits, troubleshoot issues, maintain documentation, and manage application configurations and user access.

Lead customer success strategy for municipal clients, manage executive relationships, drive retention and growth, oversee complex implementations and contract negotiations, influence cross-functional priorities, mentor the Customer Success team, and sponsor enterprise initiatives to improve customer experience, profitability, and operational performance.

Contact citizens about unpaid parking citations, tolls, and municipal debt to negotiate repayment and document account activity. Work inbound/outbound calls to collect delinquent funds while complying with FDCPA and client standards, maintain accurate records in company systems, meet production and quality goals, and follow a dialer schedule. Remote role with one weekly late shift and required hardwired internet connection.