Search the 5 jobs at Duffel

The Reconciliation Specialist will oversee and manage reconciliation processes across various accounts and entities, ensuring the accuracy and integrity of financial records. Responsibilities include investigating discrepancies, supporting monthly management accounts preparation, and maintaining general ledger transactions in collaboration with the finance team.

The Product Support Specialist is responsible for understanding Duffel’s products, providing technical support to customers, escalating requests as needed, and maintaining product support documentation. The role involves engaging with customers at all levels, clarifying technical concepts, and offering solutions to enhance customer experience.

As a Travel Support Consultant, you'll assist customers with their travel queries via email, phone, and live chat. You'll handle booking inquiries, provide superior customer service, and relay client feedback to enhance product development.

The Customer Success Engineer will support enterprise customers by answering product and technology questions related to API features and travel booking errors, while maintaining deep knowledge of the Duffel platform. Responsibilities include solving technical issues, engaging effectively with customer staff, and building strategies to onboard customers successfully.

As a Travel Support Consultant, you will provide exceptional customer service by handling queries related to bookings via email, calls, and live chat while utilizing your expertise in GDS and ticketing. You'll also gather client feedback to enhance the travel experience and support team operations with various administrative tasks.