Jobs at DriveTime

Handles vehicle reinstatement and redemption after repossession by assisting customers, negotiating payments, processing release paperwork, coordinating with recovery vendors and auctions, and supporting reverse charge-off activities. The role also monitors payment corrections, manages account administration, resolves escalated customer issues, and ensures compliance with collection policies, FDCPA requirements, and state repossession laws.

Analyzes large datasets and develops reporting tools to monitor performance metrics, identify efficiencies, and recommend strategic business improvements. The role integrates organizational and market data, performs quantitative analysis using SQL, Python, R, and Excel, and communicates actionable insights through Tableau or Power BI visualizations to executives and cross-functional partners.

Lead pricing strategy and origination risk analytics to optimize loan pricing, forecasting, and approval frameworks. Manage and mentor analysts, build quantitative models, integrate third-party data, run experiments, and present recommendations to senior leadership to drive growth and profitability.

The Employee Relations Manager advises leaders and employees on policies, performance management, employee concerns, and internal reviews. The role provides trusted Talent Support guidance, identifies employee relations trends, recommends data-informed solutions, collaborates with Legal, Benefits, Leave, and HR partners, and manages related initiatives. Candidates need 3–5 years of progressive HR experience, strong coaching and judgment skills, a bachelor’s degree or equivalent experience, and proficiency with Microsoft Office; Workday experience is preferred.

Analyze large datasets and develop strategic insights to improve customer experience, profitability, and organizational performance. The role creates and automates reporting, builds quantitative analyses, designs data-driven products and solutions, and communicates recommendations to senior executives. Responsibilities include partnering with stakeholders, managing multiple project streams, and using Excel, SQL, Snowflake, R, and Tableau to support business decision-making.

Build and administer a Freshservice-based ITSM practice covering ITOM, asset management, CMDB, change management, and release management. Design workflows, integrations, governance standards, dashboards, and automation while partnering with Infrastructure, DevOps, Security, Service Desk, and IT Operations teams. Manage discovery, configuration data, APIs, platform administration, documentation, upgrades, and on-call support. The role requires translating stakeholder needs into scalable technical solutions and improving operational efficiency and compliance.

Leads software engineering teams delivering complex Pega projects and case management solutions. Oversees feature planning, scope, risks, dependencies, quality, and delivery timelines. Manages hiring, onboarding, performance, mentoring, code reviews, and continuous improvement. Collaborates with stakeholders to develop automation solutions, applies Agile principles, and promotes responsible AI-assisted development.

Leads the national vehicle remarketing organization, owning vehicle disposition, auction strategy, retention values, cycle times, reporting, and operational improvement. Oversees geographically distributed teams and auction partnerships while collaborating with Finance, Analytics, Sales, and Operations. Develops market-driven strategies, communicates performance to executives, manages vendor and industry relationships, and builds leadership talent through coaching and accountability.

Greet and assist dealership customers throughout the vehicle purchasing process, including vehicle presentations, financing basics, test drives, appointments, and follow-up. Process sales and loan paperwork, support inventory presentation and showroom organization, use internal systems, and assist across dealership functions. Collaborate with sales and management teams, complete progressive training certifications, and adapt to changing operational needs.

Guides customers through vehicle purchasing, financing, appointments, sales calls, and the full sales cycle. Performs dealership operations including cash handling, inventory management, audits, documentation, vehicle registration tasks, opening and closing, and compliance activities. Maintains knowledge of inventory and financing options, supports customer experience, assists with training new advisors, and assumes increasing sales, operations, inventory, and leadership responsibilities through certification.

Guides customers through vehicle selection, financing, sales calls, appointments, and purchase completion. Manages dealership operations including cash handling, inventory, audits, documentation, title and registration tasks, and store opening and closing. Maintains product and financing expertise, supports customer experience, trains new advisors, follows compliance requirements, and advances through certification levels with increasing sales and operational responsibility.

Supports dealership sales and operations by greeting customers, presenting vehicles and financing basics, following up with leads, scheduling appointments, assisting with test drives, processing paperwork, maintaining inventory presentation, and supporting daily dealership operations. The role requires cross-training across dealership functions, customer-facing communication, a valid driver’s license, and progression through sales and operations certification levels.

Guides customers through vehicle selection, financing, appointments, and completed sales while supporting dealership operations. Responsibilities include customer engagement, sales calls, inventory management, cash handling, audits, documentation, compliance, store opening and closing, and delivering a high-quality dealership experience. The role also supports new-hire training and progresses through certification levels with increasing sales, operations, inventory, and leadership responsibilities.

Guides prospective vehicle buyers through the full sales cycle, matching customers with vehicles, inventory, and financing options. Converts appointments into completed sales, manages customer follow-up, and provides a tailored dealership experience. Supports store operations including cash handling, inventory management, audits, documentation, compliance, opening and closing, and title or registration tasks. Also assists with onboarding new advisors, completes training, and progresses through increasing sales and dealership leadership responsibilities.

Manages relationships between internal business owners and external strategic partners. Responsibilities include coordinating partner onboarding, clarifying project requirements, monitoring contractual obligations, aligning priorities, communicating with stakeholders, resolving issues, and identifying process improvements. The role also supports change management and continuous improvement while strengthening partnerships and driving partner efficiency.

The Charge Off Specialist manages auto loan charge-off accounts through high-volume inbound and outbound calls. Responsibilities include negotiating payment plans and settlements, collecting payments, educating customers, requesting repossession assignments, maintaining accurate account documentation, and coordinating with internal departments. The role requires strong communication, negotiation, organization, conflict management, and knowledge of collections policies, skip tracing, FDCPA, and repossession laws.

The Senior Accountant maintains general and subsidiary ledgers, prepares complex journal entries and reconciliations, supports month-end close, budgeting, forecasting, reporting, audits, and technical accounting research. The role ensures GAAP compliance, evaluates accounting processes, validates financial models, communicates expenditure performance, and supervises or coordinates accounting staff and special projects.

Guides customers through vehicle selection, financing, appointments, and purchase completion. Manages sales calls, customer interactions, inventory knowledge, documentation, cash handling, audits, dealership opening and closing, and operational compliance. Supports customer experience, team collaboration, new-hire training, and continuous sales development while progressing through a structured certification program with increasing sales and dealership responsibilities.

Guides prospective vehicle buyers through the full sales cycle, including customer outreach, appointments, vehicle and financing selection, negotiations, and purchase completion. Supports dealership operations through inventory management, cash handling, audits, documentation, compliance, opening and closing procedures, and customer experience activities. Also assists with new-hire training, team collaboration, and progressive certification across sales, operations, inventory, and dealership leadership responsibilities.

Supports data analytics across credit risk, loan servicing, marketing, supply chain, retail, and vehicle protection functions. Responsibilities include analyzing datasets, developing reports and models, processing data, presenting insights, supporting special projects, and identifying opportunities to improve customer experience and profitability. The internship is an 11-week, on-site program in Tempe, Arizona, or Dallas, Texas, for students pursuing quantitative or STEM degrees.