Jobs at Drive Medical

Provides phone-based customer and sales representative support by answering product questions, processing orders and returns, providing quotes, managing backorders, documenting complaints, and assisting with product assembly and parts inquiries. The role requires accurate, efficient communication, product knowledge, system proficiency, KPI performance, and support for sales operations across the United States and Canada.

The Sourcing Analyst supports procurement and supply chain objectives through supplier research, sourcing analysis, cost-saving identification, supplier performance monitoring, reporting, purchase order management, and negotiation support. The role collaborates with cross-functional teams, evaluates supplier capabilities and compliance, manages procurement data, and develops insights to improve sourcing strategies, quality, and operational efficiency.

Supports embedded software design and development for new and existing medical devices. Responsibilities include documenting software requirements and architecture, participating in design reviews, integrating and troubleshooting firmware on hardware platforms, supporting testing and manufacturing engineering, and ensuring compliance with quality and regulatory standards. The role requires C/C++ firmware experience and familiarity with embedded development tools, ARM Cortex-M systems, communication protocols, and real-time operating systems.

Drives new product growth across consumer sales channels including Amazon, retail, e-commerce, and DTC. Identifies market opportunities, develops product roadmaps and business cases, defines requirements, and leads cross-functional development from concept through launch. Owns product positioning, commercialization readiness, early performance monitoring, and handoff to portfolio management. Partners with sales, marketing, engineering, sourcing, quality, regulatory, finance, and operations teams.