Teams at Downstream Systems, Inc.

Drive new business and account expansion for contractors, builders, and businesses. Responsibilities include prospecting, qualifying inbound and outbound opportunities, managing full-cycle consultative sales, negotiating contracts, expanding multi-location accounts, building stakeholder relationships, partnering with Account Management, and maintaining accurate CRM pipeline and forecasting data. The role focuses on upper mid-market customers across site services, waste, and heavy equipment.

Manage and grow relationships with existing upper mid-market customers across site services, waste, and equipment solutions. Responsibilities include retention, re-engagement, consultative selling, identifying growth opportunities, managing complex multi-location accounts, owning revenue targets, and conducting frequent customer outreach and in-person visits.

Own complex enterprise customer accounts from onboarding through retention and expansion. Lead QBRs, churn recovery, upsell conversations, multi-product quoting, supplier sourcing, and escalations. Serve as the final quality reviewer for team output, coach junior representatives, manage SLA-driven ticket resolution, and determine finance and compliance escalation triggers.