Teams at Dolphin Hotel Management

Oversee front desk operations to ensure efficient check-in/check-out and exceptional guest service. Lead, train, schedule and coach front desk staff; handle payments, room assignments, guest inquiries, complaints, and coordination with housekeeping and other departments. Manage cash reconciliation, shift logs, and safety reporting while maintaining company policies, appearance standards, and positive guest relations.

Provides administrative and operational HR support for resort associates and leaders. Coordinates recruitment, onboarding, personnel records, employee relations initiatives, benefits and payroll support, compliance documentation, reporting, and HR office operations. Serves as a resource for associate questions, maintains confidentiality, supports engagement programs, and assists with employment-related processes including status changes, claims, verifications, and separations.

Supervise evening stewarding operations across hotel kitchens, banquet areas, outlets, and the pool kitchen. Lead staff, maintain sanitation and safety standards, coordinate event kitchen setup and breakdown, oversee waste disposal, inspect equipment, manage cleaning supplies, and ensure silverware, china, and glassware are service-ready. Train team members, support deep-cleaning schedules, and collaborate with culinary and banquet leadership.