Teams at Dolphin Hotel Management

Directs daily hotel security and loss prevention operations, protecting guests, employees, property, and assets. Leads security staff, conducts patrols and investigations, manages emergency procedures, accident prevention, risk controls, reporting, claims documentation, and compliance. Coaches employees, handles disputes and guest concerns, maintains first aid and CPR certifications, coordinates with Human Resources and local law enforcement, and supports exceptional guest service and departmental financial performance.

Manages hotel room inventory, assignments, availability, and pre-arrival planning to ensure rooms are prepared for guests. Coordinates with Reservations, Front Desk, Housekeeping, and Engineering to resolve room-related issues, accommodate preferences, manage upgrades and special requests, and address overbooking or maintenance situations. Provides organized, calm, guest-focused support while maintaining efficient room flow and elevated service standards.

Lead the hotel’s sales and catering operation during a $50 million transformation. Develop sales and marketing strategies, drive group, corporate, wedding, social, and event business, build key relationships, position the property in the market, grow revenue, and coach a high-performing team while partnering with hotel leadership and operations.