Jobs at Dockwa

Own Dockwa’s accounting implementation standard, including chart-of-accounts configuration, revenue recognition, deposits, reconciliations, and financial migrations. Lead complex customer cutovers, resolve accounting escalations, define and deliver paid financial setup services, certify implementation teams, maintain documentation, and provide product feedback. The role requires deep QuickBooks Online expertise, working knowledge of Sage or NetSuite, payment processor reconciliation experience, and accounting implementation experience in a multi-location operating business.

Own Dockwa’s accounting function, including monthly close, reconciliations, financial reporting, audits, tax coordination, revenue recognition, payroll compliance, and financial controls. Partner with Revenue Operations and cross-functional teams to improve contract-to-cash processes, payment operations, accounting workflows, and data integrity. Lead process automation and systems improvements in a remote-first SaaS environment.

Own a territory of marina prospects and customers through the full SaaS sales cycle, from prospecting and discovery to demos, negotiation, and close. Meet quotas, expand existing customer usage, and provide consultative guidance on reservation, POS, fuel, contract, inventory, and analytics software. Partner with Customer Success, Implementation, Marketing, and Product teams to ensure smooth handoffs, capture customer feedback, and improve lead generation and sales processes.

Own customer implementations from contract signature through successful go-live. Configure products and POS systems, migrate data, manage implementation timelines, train marina staff, create enablement materials, gather product feedback, and improve implementation processes. Collaborate with Sales, Product, Support, and Customer Success teams to ensure smooth handoffs, product adoption, and long-term customer retention.

Leads Dockwa’s customer support function, managing a five-person team and improving staffing, coverage, SLAs, deflection, reporting, incident response, and escalation processes. The role owns support systems across email, phone, and chat, builds Tier 2 expertise, develops boater support, manages seasonal capacity, and partners with Product, Implementation, Customer Success, and Marketing to reduce recurring issues and support growth, including post-acquisition customer and queue integration.

Build and own software for marina operators and boaters across reservations, payments, CRM, work orders, accounting integrations, and mobile applications. Responsibilities span scoping, design, implementation, deployment, maintenance, and improving a legacy system handling live payment traffic. The role requires full-stack development, AI-assisted engineering, product judgment, clear communication, and ownership of customer outcomes in a lean team.

Owns end-to-end production software, architectural decisions, and improvements to the engineering lifecycle. The principal engineer will expand AI-assisted development, make speed safe across reservations, payments, mobile, and international systems, and influence a growing team’s engineering practices. Success means enabling a fourteen-person team to ship with the effectiveness of a much larger organization.

Lead Dockwa’s Customer Success function and Marina Success Managers. Own retention, expansion, churn, renewals, activation, forecasting, customer health, and escalations. Build segmented operating models, scalable engagement programs, playbooks, and reporting. Hire and develop the team, manage strategic and mid-market accounts, and translate customer feedback and usage data into product and go-to-market recommendations.