Jobs at Dockwa

Build and own software for marina operators and boaters across reservations, payments, CRM, work orders, accounting integrations, and mobile applications. Responsibilities span scoping, design, implementation, deployment, maintenance, and improving a legacy system handling live payment traffic. The role requires full-stack development, AI-assisted engineering, product judgment, clear communication, and ownership of customer outcomes in a lean team.

Owns end-to-end production software, architectural decisions, and improvements to the engineering lifecycle. The principal engineer will expand AI-assisted development, make speed safe across reservations, payments, mobile, and international systems, and influence a growing team’s engineering practices. Success means enabling a fourteen-person team to ship with the effectiveness of a much larger organization.

Lead Dockwa’s Customer Success function and Marina Success Managers. Own retention, expansion, churn, renewals, activation, forecasting, customer health, and escalations. Build segmented operating models, scalable engagement programs, playbooks, and reporting. Hire and develop the team, manage strategic and mid-market accounts, and translate customer feedback and usage data into product and go-to-market recommendations.