Jobs at Docebo

Partner with strategic customers to design, build, and deploy agentic AI solutions. Translate customer workflows into reusable platform capabilities, own architecture and production lifecycle, and help found the Forward Deployed Engineering team while driving platform evolution and scalable features.

As a Staff Product Engineer, you will lead high-impact initiatives, shape architecture and product strategy, and mentor engineers while solving complex, ambiguous problems in product development.

The Senior Account Executive drives revenue growth by qualifying and closing new business in the SEEMEA region, mastering the buyer journey and navigating technical scenarios while building strong client relationships and collaborating with teams.

As a Senior Customer Success Manager, you will manage customer journeys, promote product adoption, act as a trusted advisor, and drive innovation to enhance user experience with the AI-powered learning platform.

Manage, expand, and renew a portfolio of enterprise accounts by building executive relationships, developing growth plans, identifying new use cases, and collaborating with CSMs. Use data and AI-driven insights to drive strategic conversations, meet sales and retention targets, and ensure high customer satisfaction and loyalty.

Manage and optimize support platforms and workflows, analyze operational data to surface insights, forecast workforce capacity, monitor real-time queues and schedules, collaborate with IT/BI, and specialize in either human scheduling or AI/automation performance to ensure a world-class support experience.

Manage end-to-end Deal Desk operations for North America, reviewing complex pricing and contract terms, enabling Sales with commercial guidance, coordinating Legal/Finance/Operations, maintaining playbooks and templates, and improving processes to accelerate deal velocity in a fast-paced SaaS environment.

Lead enterprise-focused pipeline generation and expansion programs (ABM, partner marketing, digital, events) to drive upsell, cross-sell, and partner-sourced revenue. Build account-based plays using intent data, coordinate closely with sales, support federal campaigns, measure pipeline impact with clear attribution, and iterate using AI-driven insights.

Architect, scale, and secure AWS infrastructure using IaC and automation. Build self-service templates, maintain FedRAMP-ready configurations, support incident response, optimize performance with Datadog, and mentor junior engineers.

As a Technical Account Manager, you'll build strong customer relationships, translating business goals into technical strategies and ensuring success with Docebo's AI-powered learning platform.

The Technical Account Manager will enhance customer relationships, strategize technical solutions, oversee account health, and lead AI initiatives for enterprise partners.

Support and automate multi-tenant AWS environments: implement compute/storage/network/IAM changes, write IaC (Terraform/CloudFormation), configure observability (Datadog/CloudWatch), troubleshoot non-prod issues, assist FedRAMP patching and security compliance, and produce runbooks and documentation while collaborating with product and SRE teams.

Manage and grow a portfolio of ~10 enterprise accounts across North America and EMEA. Build relationships with key stakeholders, develop account strategies, identify upsell/cross-sell opportunities, negotiate renewals, coordinate across Sales, Customer Success, and Marketing, and drive Net New ARR and multi-year commitments.

Lead and develop a Customer Success team to maximize retention, satisfaction, and account growth. Execute and evolve CS strategy, manage KPIs and processes, collaborate with Sales/Marketing/Product, act as strategic advisor to enterprise accounts, scale operational tools and automation, and drive upsell/cross-sell through proactive account health management.

Lead and mentor a team of data analysts to build dashboards, reports, and advanced analytics. Partner with Core Data and cross-functional leaders (Finance, RevOps, CS, GTM) across NA and EMEA to define KPIs, execute an analytics roadmap, ensure data governance and quality, and apply predictive modeling to drive business decisions. Serve as the Director of Data's North America presence and champion scalable BI and data modeling best practices.

Lead and mentor a regional Customer Success team across SEEMEA and DACH, define KPIs, drive retention and growth, build strategic customer relationships, standardize processes, and use CS/CRM platforms to monitor account health and identify automation and improvement opportunities.

Design, implement, and deploy scalable frontend features for a global SaaS platform using Angular. Collaborate with product, UX, and QA, ensure code quality, refactor technical debt, automate tests, monitor live applications, and participate in Agile ceremonies.

Manage onboarding and service engagements for multiple SMB customers on the Docebo platform. Run concurrent implementation projects, document success criteria, develop implementation schedules, create functional/technical specifications, configure solutions as needed, monitor risks, and keep projects within budget and utilization targets while coordinating across Customer Success teams.

The International Account Executive will acquire new enterprise customers in Europe, engage in sales strategies, build relationships, and manage deal risks for revenue growth.

The Director of HR Business Partnership will lead HR strategies for technology and product teams, ensuring effective organizational design, navigating labor laws, and fostering a positive work culture across European offices.