Jobs at Docebo

Manage end-to-end Deal Desk operations for North America, reviewing complex pricing and contract terms, enabling Sales with commercial guidance, coordinating Legal/Finance/Operations, maintaining playbooks and templates, and improving processes to accelerate deal velocity in a fast-paced SaaS environment.

Manage and optimize support platforms and workflows, analyze operational data to surface insights, forecast workforce capacity, monitor real-time queues and schedules, collaborate with IT/BI, and specialize in either human scheduling or AI/automation performance to ensure a world-class support experience.

Lead enterprise-focused pipeline generation and expansion programs (ABM, partner marketing, digital, events) to drive upsell, cross-sell, and partner-sourced revenue. Build account-based plays using intent data, coordinate closely with sales, support federal campaigns, measure pipeline impact with clear attribution, and iterate using AI-driven insights.

Lead and mentor a Customer Success team to drive customer satisfaction, retention, and growth. Define KPIs, standardize processes, collaborate cross-functionally with Sales, Marketing, and Product, and act as executive advisor to key customers. Scale Customer Success operations using platforms and automation while supporting team development and customer advocacy.

Lead and develop a Customer Success team to drive satisfaction, retention, and growth. Define KPIs, standardize processes, collaborate cross-functionally, mentor staff, manage strategic customer relationships, and scale CS operations leveraging CS platforms and metrics.

As an AI Operations Developer, you will manage AI-driven projects, develop workflows, and support marketing automation to enhance team efficiency and effectiveness.

Design, implement, and improve cloud security controls across AWS and multi-cloud environments. Integrate security into IaC and CI/CD, build detections and SIEM rules, manage vulnerabilities and runtime protections, enforce IAM best practices, respond to incidents (on-call), and develop security standards, documentation, and vendor relationships.

Architect, scale, and secure AWS infrastructure using IaC and automation. Build self-service templates, maintain FedRAMP-ready configurations, support incident response, optimize performance with Datadog, and mentor junior engineers.

As a Technical Account Manager, you'll build strong customer relationships, translating business goals into technical strategies and ensuring success with Docebo's AI-powered learning platform.

The Technical Account Manager will enhance customer relationships, strategize technical solutions, oversee account health, and lead AI initiatives for enterprise partners.

Support and automate multi-tenant AWS environments: implement compute/storage/network/IAM changes, write IaC (Terraform/CloudFormation), configure observability (Datadog/CloudWatch), troubleshoot non-prod issues, assist FedRAMP patching and security compliance, and produce runbooks and documentation while collaborating with product and SRE teams.

Hunts net-new enterprise accounts across a named North America territory. Manages end-to-end complex SaaS sales cycles with C-level stakeholders, builds account plans, drives pipeline and predictable revenue, partners cross-functionally, leverages CRM and sales tools, and travels (~30%) for high-stakes meetings and events.

Lead and mentor a team of data analysts to build dashboards, reports, and advanced analytics. Partner with Core Data and cross-functional leaders (Finance, RevOps, CS, GTM) across NA and EMEA to define KPIs, execute an analytics roadmap, ensure data governance and quality, and apply predictive modeling to drive business decisions. Serve as the Director of Data's North America presence and champion scalable BI and data modeling best practices.

Provide VIP technical support for premium SaaS clients: troubleshoot complex application issues, own escalations, collaborate with CSMs/TAMs/Product, document environments and feedback, and deliver multi-channel world-class service.

Lead and mentor a regional Customer Success team across SEEMEA and DACH, define KPIs, drive retention and growth, build strategic customer relationships, standardize processes, and use CS/CRM platforms to monitor account health and identify automation and improvement opportunities.

Design, implement, and deploy scalable frontend features for a global SaaS platform using Angular. Collaborate with product, UX, and QA, ensure code quality, refactor technical debt, automate tests, monitor live applications, and participate in Agile ceremonies.

Manage onboarding and service engagements for multiple SMB customers on the Docebo platform. Run concurrent implementation projects, document success criteria, develop implementation schedules, create functional/technical specifications, configure solutions as needed, monitor risks, and keep projects within budget and utilization targets while coordinating across Customer Success teams.

As a Senior Solutions Consultant, you will lead enterprise engagements, strategize with stakeholders, and design technical solutions while mentoring junior team members.

Manage end-to-end accounts receivable for EMEA: invoice issuance and release in NetSuite SuiteBilling, cash application, AR aging and reconciliations, support monthly/quarterly closes, assist audits, and collaborate with Sales, Treasury, and local accounting to optimize cash flow and DSO.

Serve as first point of contact for customers of a SaaS LMS: troubleshoot technical issues via phone/chat/email, gather diagnostic information, resolve or escalate tickets, manage expectations, and maintain punctual attendance and schedule adherence in a hybrid contact-center environment.