Jobs at Docebo

Provides premium technical support and proactive account advocacy for strategic SaaS customers. Diagnoses complex application issues, develops workarounds, manages escalations, collaborates with Product and Engineering, documents solutions, and translates customer feedback into product improvements. Requires 3.5+ years of SaaS technical support experience, strong communication, proficiency with Zendesk, Salesforce, JIRA, and Slack, and professional fluency in Portuguese and English.

Serve as a platform authority for enterprise customers by leading discovery, architecting and configuring solutions, building AI agents and workflows, delivering product demonstrations, and owning scoped customer projects. Partner with account executives, Product, Engineering, Solutions Architecture, and Professional Services to drive adoption, upsells, documentation, enablement, and reusable implementation practices.

Provides Tier 1 technical support to global customers through chat, video, tickets, and phone. Diagnoses software issues, identifies root causes, follows troubleshooting documentation, resolves problems, communicates expectations, escalates complex cases, and follows up to ensure resolution. Requires strong technical communication, customer empathy, multitasking, and reliable adherence to scheduled contact-center coverage. LMS and ticketing-platform experience are valuable bonuses.

Own product features end to end, from discovery and technical design through deployment and iteration. Build across frontend applications, APIs, backend services, and integrations while contributing expertise in either frontend or backend engineering. Partner with Product, Design, QA, and Engineering to make scalable technical decisions, improve testing and delivery practices, and support production software. Mentor engineers through reviews, pairing, technical discussions, and knowledge sharing.

Build and maintain production Salesforce solutions using Apex, Lightning Web Components, Flow, and platform configuration. Review integrations for security, governance, least-privilege access, maintainability, test coverage, and SOX controls. Lead code and design reviews, reduce technical debt, improve provisioning automation, and partner with Revenue Operations, Finance, Marketing, Customer Success, administrators, and QA on delivery and releases.

Leads and coaches a team of Business Development Representatives, designs outbound strategies, accelerates enterprise pipeline generation, and partners with Sales, Marketing, Product, and executives on go-to-market initiatives. Uses Salesforce, Gong, LinkedIn Sales Navigator, and performance analytics to optimize processes, improve conversion, support strategic relationships, and drive revenue growth in a SaaS environment.

Architect, scale, and secure AWS infrastructure using IaC and automation. Build self-service templates, maintain FedRAMP-ready configurations, support incident response, optimize performance with Datadog, and mentor junior engineers.

As a Staff Product Engineer, you will lead high-impact initiatives, shape architecture and product strategy, and mentor engineers while solving complex, ambiguous problems in product development.

The Resource Planning Lead coordinates consultant staffing, maintains resource schedules in Kantata, identifies scheduling conflicts and capacity gaps, and produces utilization and forecasting reports. The role manages skills data, partner resource administration, onboarding logistics, and scorecards while improving scheduling and reporting through AI and automation. Success requires strong spreadsheet, organizational, analytical, communication, and process-improvement skills.

Generate qualified sales pipeline for Docebo’s AI-powered learning platform by identifying target mid-market stakeholders, crafting persuasive messaging, conducting outbound and inbound prospect engagement, qualifying opportunities, and scheduling sales meetings. The role requires strong communication, active listening, organization, initiative, and a results-oriented approach. It follows a hybrid schedule with three office days per week.

Own complex backend initiatives from architecture through production deployment and ongoing evolution. Design scalable services, APIs, data models, asynchronous workflows, and cloud-native systems. Provide technical direction, coordinate dependencies, mentor engineers, and improve testing, CI/CD, observability, reliability, security, and code quality. Collaborate with Product, Design, QA, SRE, platform, and engineering teams to deliver durable customer-focused solutions.

Own mid-market sales growth across France, Belgium, and Luxembourg. Generate outbound pipeline, manage full-cycle B2B SaaS deals, build ROI-driven business cases, engage senior stakeholders, coordinate cross-functional deal teams, displace competing learning platforms, maintain CRM discipline, and deliver accurate forecasts. The role requires native French and fluent professional English, with experience selling SaaS, preferably LMS, LXP, HR technology, or workforce intelligence solutions.

Own partner marketing programs that generate enterprise, public-sector, and life sciences pipeline. Build joint campaigns with partners such as AWS, Deloitte, and Carahsoft; plan field events; execute account-based marketing; engage sales teams; and measure partner-sourced and influenced revenue. Lead marketing initiatives for regulated industries, using intent data, buying signals, targeted account lists, compliance-focused messaging, and AI-enabled tools to optimize campaign performance.

Leads Docebo’s global information security strategy across product, cloud, GRC, privacy, AI, and incident response. Partners with Product and Engineering on secure SDLC, threat modeling, identity controls, vulnerability remediation, and cloud security. Oversees SOC 2 and ISO 27001 compliance, security operations, customer trust, AI security governance, and executive reporting while building and coaching a high-performing security team.

Own the Salesforce product backlog, priorities, intake, and delivery processes. Translate business needs into user stories and acceptance criteria, align Revenue Operations, Marketing, and Finance stakeholders, negotiate trade-offs, and partner with architects and administrators on solution planning. Champion AI-enabled CRM improvements, represent Salesforce in tool evaluations, and support governance through SOX controls, deployment schedules, and UAT standards.

Support and automate multi-tenant AWS environments: implement compute/storage/network/IAM changes, write IaC (Terraform/CloudFormation), configure observability (Datadog/CloudWatch), troubleshoot non-prod issues, assist FedRAMP patching and security compliance, and produce runbooks and documentation while collaborating with product and SRE teams.

Safeguard Docebo’s SaaS security posture by responding to customer security requests, managing questionnaires and corrective action plans, supporting audits and compliance assessments, partnering with legal on agreements and data processing addendums, automating compliance workflows, maintaining trust-page documentation, and evaluating third-party vendor risk. The role requires expertise in cloud security, privacy regulations, security frameworks, governance platforms, and customer-facing communication.

Build and maintain cloud-based ELT/ETL pipelines using dbt, Airflow, and Cloud Composer. Develop data ingestion and transformation jobs, implement data quality tests, monitor alerts, maintain lakehouse schemas across Snowflake, BigQuery, and Databricks, document data assets, and collaborate with analytics and data science teams. The role requires strong SQL, foundational Python and Git knowledge, and 2–3 years of relevant experience.

Build and maintain cloud-based ELT/ETL pipelines using dbt, Airflow, and Cloud Composer. Implement data transformations, ingestion workflows, quality tests, monitoring, and troubleshooting. Maintain schemas and lakehouse structures across Snowflake, BigQuery, and Databricks. Document pipelines and collaborate with analytics and data science teams to deliver optimized, reliable data structures.

Lead end-to-end product design for complex enterprise training workflows spanning scheduling, approvals, resource tracking, conflict resolution, and AI assistance. Translate ambiguous operational challenges into clear problem statements, workflow maps, prototypes, and polished interaction designs. Partner with Product, Engineering, and Design Systems teams to ensure accessibility, reusable patterns, and technical feasibility. Use research, analytics, AI tools, and iterative testing to create effective B2B SaaS experiences.