Jobs at DMSI

Designs, builds, and operates a scalable, multi-tenant data platform supporting analytics, reporting, and integrations. Responsibilities include developing data pipelines and CDC workflows, designing PostgreSQL schemas, maintaining dashboard data layers, provisioning customer data environments, applying infrastructure as code, monitoring data quality and performance, and resolving operational issues. The role partners with product, engineering, database administration, and infrastructure teams while documenting architecture and evaluating platform improvements.

Owns and scales AWS cloud environments and Linux systems supporting hosted SaaS applications. Builds infrastructure using Terraform and Ansible, administers and hardens Linux servers, troubleshoots cloud, network, and OS issues, remediates vulnerabilities, documents technical standards, and participates in on-call support. Collaborates with security, development, and support teams to maintain reliable, secure, and scalable production infrastructure.

Own product vision, strategy, roadmap, prioritization, launch readiness, and business outcomes for a B2B ERP product area. Use customer research, behavioral analytics, competitive insights, and feedback to guide decisions. Partner with Engineering, Design, Research, Sales, Marketing, Support, Implementation, and Customer Success to deliver adoption, retention, revenue impact, and successful go-to-market execution. Manage stakeholder relationships, governance, and product performance communications.

Builds and maintains deployment pipelines, configuration management, infrastructure-as-code, and CI/CD automation across AWS and Progress OpenEdge environments. Converts repetitive operational work into measurable, reliable automation; supports rollback, testing, incident root-cause analysis, and documentation. Partners with operations teams to improve system behavior and maintainability in production and non-production environments.

Business Analyst translates customer and market needs into software product solutions. Responsibilities include gathering and analyzing requirements, writing user stories and acceptance criteria, collaborating with product owners and agile development teams, facilitating customer interviews, supporting user acceptance testing, reviewing test plans, and creating software documentation. The role requires strong communication, analytical, presentation, negotiation, and problem-solving skills, along with expertise in agile methodologies and software development lifecycles.

Leads full ERP implementation projects from kickoff through go-live and closure. Manages business process reviews, implementation plans, scope, risks, issues, stakeholder communication, client relationships, billing documentation, and project administration. Serves as the primary customer contact, translates ERP configuration decisions into business outcomes, supports go-live readiness, and contributes to onboarding newer team members. Travel to customer sites is required, typically for two to four consecutive days per trip.

Manages end-to-end customer billing, including invoice preparation, billing records, discrepancies, credits, refunds, reconciliations, accounts receivable aging, collections support, process improvements, and audit documentation. Collaborates with Finance, Sales, and Customer Success to ensure billing aligns with contracts and customer agreements across North American and international markets.

Manages a portfolio of customer accounts, serving as the primary service contact and driving satisfaction, success, and long-term value. Develops service plans, coordinates internal and external resources, resolves issues, documents activities, and manages status reporting, deliverables, and billing documentation. Supports customer and internal training, contributes to projects and continuous improvement, analyzes customer data, and performs billable service activities. The role requires professional communication, account management experience, business-process understanding, and proficiency with Microsoft 365 tools.

Lead one or more cross-functional software development teams using servant-leader principles. Promote Agile/Lean practices, drive predictability and delivery, foster collaboration with Product, Architecture, and Support, remove impediments, mentor engineers, set goals and perform reviews, and continuously improve team processes, quality, and user-focused product outcomes.

Provide application support and subject-matter expertise for the company ERP (Agility); troubleshoot issues, recommend process improvements, create documentation, train users, and participate in application projects and rollouts while working with Finance, Operations, Sales, Service, and Purchasing.

Senior backend engineer responsible for designing, developing, and maintaining Progress OpenEdge/ABL applications. Lead code reviews, enforce standards, mentor teammates, triage and fix bugs, coordinate upgrades, and drive Agile/Lean practices across cross-functional teams to improve product quality and delivery.