Teams at DMSI

Leads distributed documentation teams across North America and Australia/New Zealand. Oversees people management, recruitment, capacity planning, career development, documentation standards, tooling, AI adoption, content quality, and delivery timelines. Owns customer-facing help documentation, release notes, articles, knowledge base content, and digital adoption assets across products.

Business Analyst translates customer and market needs into software product solutions. Responsibilities include gathering and analyzing requirements, writing user stories and acceptance criteria, collaborating with product owners and agile teams, supporting user acceptance testing, reviewing test plans, participating in agile ceremonies, and creating software documentation. The role requires strong communication, analytical, facilitation, presentation, negotiation, and problem-solving skills, along with knowledge of software development lifecycles and business analysis practices.

Designs, builds, and operates a scalable, multi-tenant data platform supporting analytics, reporting, and integrations. Responsibilities include developing data pipelines and CDC workflows, designing PostgreSQL schemas, maintaining dashboard data layers, provisioning customer data environments, applying infrastructure as code, monitoring data quality and performance, and resolving operational issues. The role partners with product, engineering, database administration, and infrastructure teams while documenting architecture and evaluating platform improvements.