dLocal Benefits Overview

Staff AI Engineer in dLocal’s AI Lab responsible for scouting, prototyping, benchmarking, and evaluating emerging AI technologies. Builds evaluation harnesses and experimental systems for LLMs, agents, retrieval, and orchestration; assesses quality, cost, latency, security, and reliability; and produces adoption recommendations. Defines guardrails and readiness guidance, coordinates production hand-offs, supports governance, mentors engineers, and communicates findings to technical and non-technical stakeholders.

Sell payment solutions to cross-border e-commerce merchants and payment service providers across APAC. Generate new business, build strategic partnerships, negotiate and close contracts, expand existing accounts, and develop regional sales opportunities. The role also involves managing growth strategies, coordinating cross-functional teams, attending industry events, maintaining professional networks, and serving as a regional expert. Candidates need strong sales, negotiation, communication, market knowledge, English fluency, and willingness to travel.

Manage payment-operation incidents across assigned markets, coordinating processors, acquirers, internal teams, and merchants to restore services. Investigate transaction and settlement discrepancies, oversee payment-method shutdowns, support go-lives and credential requests, perform payment testing, maintain error-code mappings, and keep operational documentation current. The role requires clear communication under pressure, strong ticket and evidence management, operational-data analysis, reconciliation knowledge, and familiarity with payment ecosystems and support tools.