The Role
The Senior Account Manager will manage a portfolio of global clients, build relationships, identify upselling opportunities, and drive revenue growth. Responsibilities include collaborating with internal teams and representing the company at industry events.
Summary Generated by Built In
Why should you join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
We are looking for an experienced Account Manager to join our team. In this role, you will oversee a portfolio of global clients, identify new business opportunities, and build lasting partnerships. You’ll play a key role in driving revenue growth by upselling and cross-selling to existing clients.
What will I be doing?
- Manage and grow a portfolio of strategic client accounts across global markets.
- Build strong, long-term relationships with clients by understanding their needs and delivering tailored solutions.
- Identify opportunities to upsell and cross-sell additional products and services to existing clients.
- Collaborate with internal teams to ensure the successful delivery of our solutions.
- Serve as a regional expert, providing insights to support the broader sales and account management strategy.
- Represent the company at industry events, conferences, and through professional networking.
- Contribute to the development and implementation of growth-oriented operational strategies.
What skills do I need?
- 5+ years of B2B sales or account management experience, preferably in a tech or fintech company.
- Demonstrated success in upselling and cross-selling within enterprise accounts.
- Excellent relationship-building, communication, and negotiation skills—especially with senior stakeholders.
- Ability to manage multiple complex projects and accounts simultaneously with attention to detail.
- A well-established business network and experience developing strategic partnerships.
- Willingness to take smart risks backed by deep customer understanding and solid strategy.
- Fluency in English is required (other languages are a plus).
- Ability and willingness to travel internationally.
What do we offer?
Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:
- Flexibility in how you work: We focus on impact and productivity over fixed hours. This means our teams have flexible schedules and, depending on your role and location, you will combine self‑managed focus time with moments of in‑person connection in our collaboration hubs.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Work From Anywhere: Team members can work while traveling for up to 3 months every year.
What happens after you apply?
Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
Also, you can check out our webpage, Linkedin and Youtube for more about dLocal!
Skills Required
- 5+ years of B2B sales or account management experience, preferably in a tech or fintech company
- Demonstrated success in upselling and cross-selling within enterprise accounts
- Excellent relationship-building, communication, and negotiation skills
- Ability to manage multiple complex projects and accounts simultaneously with attention to detail
- A well-established business network and experience developing strategic partnerships
- Willingness to take smart risks backed by deep customer understanding and solid strategy
- Fluency in English is required
- Ability and willingness to travel internationally
Am I A Good Fit?
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The Company
What We Do
dLocal started with one goal – to close the payments innovation gap between global enterprise companies, and customers in emerging economies. We have over 900 payment methods, in more than 40 countries. With the ability to accept local payment methods and facilitate cross-border fund settlement worldwide, our merchants reach billions of underserved consumers in the high-growth markets of Africa, Asia, and Latin America. dLocal offers the ideal payment solutions for global commerce: Payins: Accept local payment methods Payouts: Compliantly send funds cross-border Defense Suite: Manage fraud effectively dLocal for Platforms: Unify your platform’s payment solution Local Issuing: Localize payments for your gig-economy workers, suppliers, and partners
