Jobs at DKN Hotels

Supervise and train front desk/guest service team, manage all front office activities during shifts, maintain guest relations, oversee reservations, room availability, audits and daily reporting, coordinate with housekeeping and other departments, and ensure adherence to company policies and safety standards.

Supervise and train front desk/guest services team, manage front office operations during shifts, handle reservations, audits, reports, guest relations, and cross-department support to deliver a high-quality guest experience.

Provide administrative and sales support for catering and events: phone coverage, filing, creating sales/catering kits, client billing, contracts, reports, capture sales data in the Reserve system, assist managers, coordinate office supplies and equipment maintenance, and conduct site tours to deliver a welcoming guest experience.

Sell catering and event services to new and existing accounts to meet revenue goals through phone solicitation, outside calls, site inspections, and correspondence. Collaborate with hotel departments, attend industry/community events, track market trends, participate in meetings/training, and lead the HAFH experience. Maintain service standards, flexible schedule including weekends, and comply with hotel policies.

Provide friendly, courteous table and room service in dining and kitchen areas: set and reset tables, serve food and beverages, deliver orders, perform side work and cleaning, maintain sanitation and safety standards, assist teammates and other departments to ensure guest satisfaction.

Drive catering and group sales for the hotel by soliciting new and existing accounts via phone and outside calls, conducting site inspections, preparing correspondence and reports, attending industry events, coordinating with hotel departments, meeting revenue goals, and representing the hotel professionally. Maintain market knowledge, participate in meetings and trainings, and work flexible schedules including weekends.

Manage front desk operations, supervise and train Guest Service Team, ensure staffing and service standards, handle guest issues and recoveries, complete reports and audits, maintain SOPs and HR documentation, and support hotel-wide communication and performance goals.

Provide administrative and sales support for catering and events: handle phone inquiries, billing, contracts, filing, reports, site tours, maintain supplies/equipment, and capture sales data in the Reserve system while delivering high-quality guest service.

Own and operate the IT ticketing system and provide end-user support across corporate offices and hotels. Troubleshoot Windows, Microsoft 365, networking, endpoints, printers, and business apps. Use AD/Entra ID, Intune, Exchange Online, Teams, SharePoint, and PowerShell. Monitor endpoint security, assist with vulnerability remediation, support onboarding/offboarding, asset management, and infrastructure deployments.

Supervise and train the guest services/front desk team, manage front office operations (reservations, check-ins/outs, audits), maintain guest relations, handle reporting, filing, and basic accounting, and ensure smooth daily front desk performance.