Jobs at Digital Risk

Provide technical support for hardware and software issues through phone and e-support channels. Troubleshoot product problems, evaluate complex configurations, perform root cause analysis, document resolutions, and recommend improvements. Support customer and business users while meeting service-level agreements, quality standards, process requirements, and performance targets. The role requires strong communication, customer service, analytical, troubleshooting, and case-management skills, along with full schedule flexibility.

Provide VIP customer support as a front-line brand ambassador, resolving escalated telecom issues, documenting interactions in CRM systems, coordinating with internal teams, and transforming negative experiences into positive outcomes. The role requires empathy, clear communication, critical thinking, technical troubleshooting, adaptability, and accurate ticket management in a secure workspace. Responsibilities include addressing billing and product questions, minimizing service disruptions, maintaining customer relationships, and supporting service excellence in a developing program.