Teams at Dialpad

Own the full sales cycle for channel-generated small-business leads, from initial engagement through close. Build tailored SaaS solutions, develop pipeline, achieve revenue quotas, and support channel partners with lead qualification and deal execution. Collaborate with marketing, sales engineers, and managers while managing forecasts and continuously improving sales performance. The role is hybrid in Pasig City and requires working US Pacific core hours with strong English and digital communication skills.

Build scalable automated testing frameworks and test strategies for AI-driven contact center products. Develop functional, regression, UI, API, database, capacity, security, and performance tests; analyze failures; define quality KPIs; participate in design reviews; integrate testing into CI pipelines; and mentor engineers. The role requires validating non-deterministic AI behavior and enterprise-scale SaaS reliability across microservices.

Own end-to-end quality for AI voice agent features by building automated test frameworks, evaluation tooling, CI/CD quality checks, observability, performance tests, and probabilistic validation. Partner with AI and development teams on prompt engineering, model evaluation, reliability, safety, and release qualification. Define AI quality KPIs, mitigate hallucination and bias risks, participate in architecture reviews, and mentor engineers developing scalable quality practices.