Teams at DevSavant

Own escalated support cases, troubleshoot APIs, JavaScript, integrations and backend systems, triage bugs, lead on-call incident response, perform RCA, use Grafana/databases/logs, write lightweight scripts, maintain documentation, and manage a technical ticket queue.

Lead LATAM customer onboarding and success for a SaaS loyalty platform: manage implementations, drive ROI and retention, run business reviews, identify churn and upsell opportunities, provide light-touch support and documentation, and relay customer feedback to Product, Marketing, and Engineering.

Lead APAC customer success by onboarding and managing major accounts, demonstrating ROI, reducing churn, driving renewals and upsells, coordinating cross-functional teams, gathering client feedback, and improving processes to scale success across the region.