Teams at DevSavant

Provides advanced technical support for SaaS customers, troubleshooting APIs, backend systems, integrations, JavaScript workflows, and application issues. Owns escalated cases, validates product bugs, leads incident response, performs root cause analysis, collaborates with Engineering, maintains documentation, manages ticket queues, writes support scripts, and develops training content.

Administer and optimize the Salesforce Sales Cloud: configure objects, security, automations (Flows), reports/dashboards, data imports and deduplication, manage users and permissions, troubleshoot and support end users, collaborate with business teams for requirements, and document configurations and release/change management activities.

Own the reliability, release, and customer-facing correctness of core data products. Manage end-to-end product releases, build proactive data quality monitoring, perform root-cause analyses, respond to data incidents, coordinate fixes with Engineering and Data Science, run QA tests and Looker/BI releases, investigate discrepancies versus customer first-party data, and partner with Commercial to design customer-facing data solutions.