Dentsu Creative Benefits Overview

Manage day-to-day delivery of email, SMS, and mobile push marketing services for a major retail client. Serve as the primary client and internal liaison, coordinate campaign schedules, lead meetings, ensure deliverable quality and timeliness, identify process improvements, mitigate delivery risks, and manage multiple campaigns through Salesforce Marketing Cloud or Braze. Responsibilities also include relationship building, team guidance, contract and SOW management, scope creation, and identifying business opportunities.

Drive end-to-end Salesforce project delivery, managing scope, schedules, budgets, quality, risks, documentation, teams, client communications, change requests, demos, issue resolution, retrospectives, and customer satisfaction. Support presales activities, oversee CRM implementations, identify account expansion opportunities, and contribute to team development and training.

Supports client account management by coordinating projects, plans, budgets, timelines, client communications, administration, market research, and sales-data monitoring. Collaborates with Dentsu colleagues and local markets to meet client service needs, deliver communications effectively, measure plan performance, and identify issues for the broader client team.