Teams at Deliverect

Manage enterprise customer relationships, drive product adoption, monitor customer health, resolve escalated issues, advocate for customer needs, and identify upsell and renewal opportunities. Collaborate with Account Management, Support, and Product teams while using customer data to demonstrate platform value and improve retention and revenue growth.

Drive revenue growth by acquiring and managing mid-market restaurant and hospitality businesses. Identify prospects, understand operational challenges, demonstrate tailored SaaS solutions, manage objections, negotiate and close deals, maintain accurate pipeline forecasts, and collaborate with onboarding, account management, and support teams. The role is hybrid in London with occasional customer and industry-event travel.

Lead SaaS implementation projects for SMB and enterprise clients, configuring platform integrations with POS, ordering, and third-party systems. Manage timelines, client expectations, training, technical troubleshooting, and post-implementation handoffs. Collaborate with Sales, Customer Success, Product, and Engineering teams to resolve issues, communicate feedback, improve workflows, and support successful customer adoption.