Teams at Deliverect

Provide technical support and complex troubleshooting for high-value enterprise customers using API and POS integration knowledge. Own ticket resolution, follow-ups, escalations, and urgent off-hours incidents while collaborating with developers, finance, partnerships, and other teams. Identify process and documentation improvements, use AI and API tools, and maintain excellent customer communication and satisfaction across multiple channels.

Own the end-to-end guest ordering experience for Deliverect’s global kiosk product. Responsibilities include setting design vision, managing the product roadmap, improving funnel metrics, prototyping and validating workflows, delivering design-to-code specifications, governing a white-label design system, ensuring accessibility and internationalization, partnering cross-functionally, using AI tools, and mentoring designers.

Manage enterprise customer relationships, drive product adoption, retention, and expansion, and demonstrate measurable platform value. Oversee implementation milestones, monitor customer health through data-driven reporting, identify upsell opportunities, and build consultative stakeholder relationships. Create tailored presentations and educational materials, address feedback proactively, and collaborate with Sales, Product, and Support teams to deliver successful customer outcomes.