Teams at Deep Blue Company

Manage a Philippines-based legal delivery team supporting Australian residential conveyancing. Responsibilities include setting objectives, tracking KPIs and SLAs, managing quality and risk, coaching staff, coordinating training, monitoring attendance, handling escalations, auditing work, ensuring compliance, and delivering strong customer experiences. The role also requires maintaining operating rhythms, documenting procedures, managing performance and discipline, and collaborating with Workforce and People teams.

Provide administrative support for high-volume residential conveyancing files: manage records, client communications, prepare and organise documentation, assist with PEXA settlements, verify clients, and maintain compliance while delivering high-quality customer service and meeting KPIs in a remote work-from-home setup.

The role involves assessing organizational structures and developing AI-enabled transformation strategies, focusing on efficiency and business performance improvement.