Teams at Deep Blue Company

Manages a legal delivery team supporting residential conveyancing customers. Responsibilities include setting objectives, monitoring KPIs and SLAs, overseeing file management quality, coaching and training staff, handling escalations, ensuring compliance with legal and company policies, tracking attendance and billing deliverables, and fostering a productive team environment. The role is primarily work-from-home and requires reliable wired and backup internet.

Provide administrative support for high-volume residential conveyancing files: manage records, client communications, prepare and organise documentation, assist with PEXA settlements, verify clients, and maintain compliance while delivering high-quality customer service and meeting KPIs in a remote work-from-home setup.

The role involves assessing organizational structures and developing AI-enabled transformation strategies, focusing on efficiency and business performance improvement.