Teams at Decisions

Manage post-sale customer relationships to drive product adoption, retention, expansion, and value realization. Own QBRs, health monitoring, renewal forecasting, risk mitigation, onboarding, internal advocacy, and cross-functional coordination to achieve retention and expansion goals.

Drive post-sale customer activities to ensure adoption, retention, and expansion. Build strategic relationships, monitor customer health, execute success plans, coordinate cross-functional resources, lead onboarding and renewal readiness, identify champions and expansion opportunities, and report on customer value and outcomes.

The Sales Operations Analyst will manage order forms, maintain Salesforce data, support the Sales team, create reports, and collaborate cross-functionally to enhance operational efficiency.