Jobs at Dearest Care

Owns healthcare quality measurement and monitoring across clinical operations. Defines standards, metrics, rubrics, SOPs, and reporting processes; analyzes data to identify operational improvements; and partners with Product and Tech to embed quality into workflows. The role also establishes coaching and calibration frameworks, reports findings to leadership, and translates quality issues into product requirements. It is a hands-on analytical role focused on patient experience and measurable operational outcomes.

Own the end-to-end operating engine for a Series A healthcare navigation company, including clinical operations, revenue cycle management, sales, growth, quality, compliance, finance, HR, patient funnel, and advocate operations. Drive unit economics, gross margin, growth, patient experience, operating cadence, workflow improvement, and AI adoption. Lead cross-functional leaders, build scalable systems, improve contact center performance, and ensure operational readiness for rapid growth.

Own and optimize the end-to-end activation-to-show funnel: landing pages, eligibility/intake, booking, reminders, and lifecycle messaging. Run weekly experiments, fix drop-offs, build measurement and dashboards, stand up referrals, and improve retention and revenue while partnering with marketing, operations, and engineering.

Hands-on COO to build scalable operational systems across credentialing, payer contracting, clinical ops, RCM, finance and customer success. Own gross margin, operational KPIs, documentation, and investor reporting while directly executing and improving workflows. Embed AI to drive efficiency and maintain high patient experience.

Lead end-to-end enterprise sales into health systems and provider organizations: source opportunities, design pilots/POVs, align stakeholders, manage procurement/security/contracting, close deals, and build a repeatable provider GTM playbook alongside founders and product/ops teams.

Manage Dearest Care’s public community and review presence across social platforms and feedback sites. Respond empathetically and compliantly, triage escalations, surface trends to internal teams, build proactive engagement strategies, and develop templates and playbooks to protect and grow brand trust.

Lead and scale paid social acquisition across Meta and emerging channels. Own campaign strategy, creative testing, budget pacing, tracking, full-funnel measurement, and optimization to drive qualified leads, booked conversations, enrollments, retention, and long-term value. Collaborate with creative, analytics, product, and operations, and manage/mentor team members or external partners.