Teams at DDS Lab, LLC

Lead end-to-end deployment and adoption of intraoral scanners across customers. Manage onboarding, inventory, vendor coordination, KPI dashboards, utilization tracking, corrective actions, cross-functional escalations, training, SOPs, and ROI performance to scale a repeatable deployment model.

Provide phone-based technical support to orthodontic customers and dental offices, clarify prescriptions, recommend materials, resolve case issues to prevent remakes, document interactions in LabTrack/CRS, and support account management and inside sales with escalated technical calls.

Lead and mentor a small development and data team while hands-on designing, coding, debugging, and supporting .NET applications and SQL-based analytics. Oversee application architecture, cloud modernization on Azure, CI/CD/DevOps practices, SSRS and BI reporting, data model and ETL optimization, and align development roadmaps with business objectives.