Teams at DDS Lab, LLC

Provides technical consultation and customer support for dental laboratory products, including crown and bridge, digital, removable, and orthodontic cases. Reviews prescriptions, resolves case issues, recommends materials and alternatives, documents customer interactions in CRM systems, manages aging cases, and supports Account Management and Inside Sales. Maintains response-time, call-volume, turnaround-time, customer satisfaction, and fulfillment standards while following safety protocols.

Supports finance leadership through revenue reporting, forecasting, budgeting, pricing management, rebate and promotion oversight, sales and margin analysis, dashboard reporting, and financial statement analysis. The role partners cross-functionally, maintains pricing data, models price changes, manages revenue programs, and provides actionable insights for growth, risks, and opportunities.

Lead end-to-end deployment and adoption of intraoral scanners across customers. Manage onboarding, inventory, vendor coordination, KPI dashboards, utilization tracking, corrective actions, cross-functional escalations, training, SOPs, and ROI performance to scale a repeatable deployment model.