Jobs at Daybreak

Resolve escalated patient issues and cancellation requests while maintaining satisfaction, retention, policy compliance, and resolution budgets. Follow up on cases, monitor KPIs such as resolution time and customer satisfaction, and collaborate cross-functionally with product, sales, and marketing to address recurring problems and improve customer experience.

Lead strategy, roadmap, and delivery of internal and external product platforms. Drive cross-functional initiatives with engineering, operations, analytics, and design. Own requirements, backlog prioritization, user research, KPIs, and post-launch performance. Improve operational efficiency and user experience, manage stakeholder communication, and support change management and adoption for high-volume, transaction-heavy customer workflows.

Lead and build Daybreaks national government sales function targeting VA, DoD, Medicaid, correctional, tribal, and public health systems. Develop GTM and contracting strategies, manage pipeline and forecasting, pursue RFPs/contract vehicles, recruit and coach a government sales team, and partner cross-functionally to drive adoption and reimbursement. Own CRM accuracy, reporting, and executive presentations to scale public-sector revenue.

Lead forecasting, financial modeling, and analytics infrastructure to inform leadership decisions. Build dashboards, translate data into executive recommendations, and drive cross-functional initiatives end-to-end using SQL, R/Python, Excel, and AI-enabled workflows.

Sell Daybreak's FDA-cleared at-home sleep test and mandibular advancement devices by developing referral partnerships with clinics, physicians, DMEs, and MSOs. Execute strategic sales plans, conduct meetings and presentations, support partnership launch with clinical teams, manage accounts with patient support, attend conferences, and drive growth through relationship-building and market insights to meet monthly and quarterly targets.

Engage warm inbound leads via text, call, and email to present Daybreak's mandibular advancement devices, convert leads to sales, manage CRM records, build customer relationships, meet sales targets, and provide market feedback for product and strategy improvements.

Lead Daybreak's end-to-end data platform and analytics to inform business decisions: build and maintain dbt/Snowflake pipelines, dashboards, predictive models, and AI-powered workflows; partner cross-functionally to drive forecasting, ops improvements, and measurable initiatives that connect data to financial and operational outcomes.

Own and scale Daybreak's DTC growth engine: drive acquisition across paid channels, optimize full-funnel conversion through CRO and lifecycle campaigns, build experimentation and attribution systems, develop forecasting and reporting, and partner with product, operations, and clinical teams to improve patient onboarding and retention.