Teams at Daybreak

Resolve escalated patient issues and cancellation requests while maintaining satisfaction, retention, policy compliance, and resolution budgets. Follow up on cases, monitor KPIs such as resolution time and customer satisfaction, and collaborate cross-functionally with product, sales, and marketing to address recurring problems and improve customer experience.

Staff Accountant responsible for payroll administration, revenue and refund postings, month-end close, journal entries, reconciliations, general ledger maintenance, accounts payable and receivable, financial reporting, audits, and tax support. The role partners with the Controller and cross-functional teams to improve accounting processes, controls, reporting, and scalable finance infrastructure.

Lead end-to-end social content strategy and production to grow Daybreak's brand and audience. Develop repeatable content franchises, produce high-quality videos/photos, publish across platforms, engage community, track KPIs, and iterate based on performance while ensuring compliance with healthcare, legal, and brand standards.