Teams at Daybreak

Lead a CS1 onboarding team and manage the operational relationship with an outsourced BPO partner. Coach frontline associates, enforce SLAs and quality standards, monitor onboarding KPIs, resolve bottlenecks, maintain SOPs and dashboards, and run partner business reviews to ensure consistent patient experience across internal and outsourced teams.

Lead and build Daybreaks national government sales function targeting VA, DoD, Medicaid, correctional, tribal, and public health systems. Develop GTM and contracting strategies, manage pipeline and forecasting, pursue RFPs/contract vehicles, recruit and coach a government sales team, and partner cross-functionally to drive adoption and reimbursement. Own CRM accuracy, reporting, and executive presentations to scale public-sector revenue.

Field-based sales role driving physician referrals for Daybreak's at-home sleep testing and oral appliance therapy. Build and execute territory strategy, educate and engage clinicians, run presentations and trainings, cultivate KOLs, collaborate with cross-functional teams, manage CRM and pipeline, and meet referral, revenue, and growth targets. Significant travel (50-70%).