Teams at DataSite

Manage and expand relationships across Grata’s existing customer base. Responsibilities include onboarding, product adoption, account planning, renewals, cross-selling, executive engagement, customer success reviews, issue resolution, organizational mapping, and providing feedback to product, engineering, and marketing teams. The role owns revenue growth, retention, engagement, and achievement of quarterly and annual targets while working closely with an Account Manager.

Lead product design for Grata’s AI-powered, data-heavy B2B platform. Own complex initiatives from discovery through launch, conduct user research and usability testing, create flows, prototypes, and polished UI in Figma, and partner with Product and Engineering. Shape AI workflows, simplify complex information, evolve the design system, mentor designers, and advocate for customers and high-quality design practices.

Provide front-line and escalated product support for the Valu8 and Grata platforms through live chat, email, troubleshooting, and incident resolution. Manage SLAs, bug backlogs, escalations, and post-mortems while analyzing ticket data to identify product improvements. Create support documentation and collaborate with Product, Engineering, and Customer Success. The role requires strong communication, analytical thinking, adaptability, and familiarity with SQL, APIs, and log analysis.