Teams at DATAMARK, Inc.

Develops pricing models and financially viable service solutions for new business, renewals, and expansions. Analyzes costs, pricing scenarios, margins, forecasts, and competitor benchmarks; supports RFP responses; and presents pricing strategies to leadership and cross-functional teams. Partners with Finance, Operations, Sales, Business Development, and Solution Design to translate client requirements into scalable, profitable delivery models.

Leads the technology Quality Assurance program, developing ITIL-aligned policies, processes, controls, KPIs, and reporting. Oversees event, incident, problem, change, and asset management; leads incident response, root-cause analysis, change advisory activities, release coordination, and continuous improvement. Partners with engineering, IT, operations, and PMO stakeholders to improve technology delivery quality and reliability.

Monitors and evaluates interpreter and contact center performance, prepares quality reports, conducts audits, maintains QA records, identifies issues, and supports improvement plans. The role collaborates with training, compliance, supervisors, and management to resolve quality concerns, participates in calibration and evaluation programs, and maintains interpretation quality, ethical, and professional standards.