At DATAMARK, Inc., you will experience a dynamic and inclusive company culture that emphasizes collaboration, innovation and professional development. Our team is supportive, engaged and enjoys working together to achieve shared goals. We offer exceptional benefits and are committed to promoting your well-being both in and out of the workplace. Join DATAMARK as a Senior Talent Acquisition Manager and contribute your expertise in a role where your impact truly matters!
The Senior Talent Acquisition Manager serves as the subject-matter expert in all facets of full-cycle talent acquisition and ensures there is a robust and effective recruitment environment that positively impacts retention. You'll be responsible for overseeing our TA teams in India.
Key Responsibilities:
- Ensures adherence to policies and procedures defined for the TA department at DATAMARK, at Site Level by collaborating with HR teams within their country.
- Provides leadership and vision to the regional Talent Acquisition teams, by having a continuous improvement mindset, bringing new and effective techniques for candidate sourcing, screening, interviewing, hiring, and retention.
- Collects data and develops metrics from the Company Applicant Tracking Solution and other data points to effectively analyze key recruitment activity to understand and improve recruiting effectiveness.
- Manages all vendor relationships related to Talent Acquisition to include the Applicant Tracking Solution, Job Boards, Online Reputation Management and pre-employment verifications, screenings and assessments.
- Identifies and implements tools on a country-specific level that streamlines Talent Acquisition functions and provides excellent reporting for ease of operational management.
- Updates, creates and implements appropriate TA policies, procedures and work instructions as needed.
- Audits site TA teams to ensure compliance with corporate initiatives, policies and procedures
- Leads and manages the training environment for assigned sites to ensure maximum effectiveness and increase retention among new hires.
Requirements
- Education Experience: Bachelor's degree in HR Management, Business Administration, or related field.
- Field Experience: At least 8 to 10+ years of demonstrated progressive responsibility in Talent Acquisition
- Position Experience: At least 5 years of experience in a talent acquisition management position
- Prior recruitment experience in a BPO or Call Center environment
- Previous experience leading teams at multiple sites preferred
- Strong technical experience Talent and/or HR software systems preferred
- Experience with Talent Brand, Recruitment Marketing, and TA Enablement functions preferred
- Obtains a solid network of individuals around the designated location
- Highly effective interpersonal skills
- Excellent written and oral communication skills
Skills Required
- Bachelor's degree in Human Resources Management, Business Administration, or a related field
- 8 to 10+ years of progressively responsible talent acquisition experience
- At least 5 years of experience in a talent acquisition management position
- Experience managing or providing hands-on training
- Experience designing, developing, and implementing talent acquisition strategies
- Previous recruitment experience in a BPO or call center environment
- Ability to travel within the region as required
- Bilingual proficiency in English and Spanish
- Experience leading teams across multiple sites
- Strong technical experience with talent or HR software systems
- Experience with talent brand, recruitment marketing, and talent acquisition enablement functions
- Knowledge of structuring talent acquisition departments for efficiency
- Knowledge of effective talent acquisition administration practices
- Knowledge of country-specific employment law across multiple locations
- Highly effective interpersonal, written, and oral communication skills
- Strong analytical, decision-making, and business acumen skills
What We Do
DATAMARK Inc., a provider of omni-channel contact centers and business process outsourcing (BPO) services since 1989, employs more than 3,119 at our facilities in the United States, Mexico and India. Our Fortune 500 and enterprise clients trust us to be an extension of their brand. DATAMARK contact center agents are proud to represent many of the most well-known companies and brands across the globe. We deliver unparalleled customer service in our omnichannel contact centers, ranging from SMS text to video chat and everything in between that your customers expect the world’s leading brands to have equipped. Our long-term client partnerships include customer care for leading international companies across a wide array of industries, including BFSI, interpretation & translation services, transportation, healthcare, and consumer electronics. Learn how DATAMARK combines outstanding omnichannel customer care, brand promotion, and continuous process improvement to deliver an unparalleled customer experience. Visit us at www.DATAMARK.net.
