Teams at Datacom

Supports, troubleshoots, monitors, and improves client systems and infrastructure. Responsibilities include maintaining availability, performance, and security; designing and implementing infrastructure; improving service processes; participating in an on-call roster; attending customer sites; and collaborating with IT teams. Requires strong Windows Server, Active Directory, virtualization, scripting, networking, cloud, and cybersecurity knowledge.

Provides onsite IP voice and unified communications engineering support at a customer site in Perth. Responsibilities include designing and integrating new sites, monitoring network performance, performing reconfigurations, executing large-scale network changes, troubleshooting UC environments, documenting designs, evaluating technologies, and supporting operational improvements. The role requires strong Cisco collaboration expertise, VOSS4UC experience, networking knowledge, communication skills, and relevant engineering qualifications.

Lead end-to-end major incident response across technical teams, vendors, customers, and senior stakeholders. Coordinate triage, escalation, communications, service restoration, incident documentation, post-incident reviews, governance, and continuous improvement. Maintain incident playbooks and participate in the major incident on-call roster.