Teams at Dart Bank

Handle client inquiries via phone, email, and online; assist clients with loan process steps (AUS, ordering services, loan status, outstanding conditions); maintain underwriting, program guideline and regulatory knowledge; complete service orders; escalate issues; review customer communications; support training and cross-department collaboration; maintain strong broker and internal relationships.

Provides administrative support through calendar, email, voicemail, meeting, event, document, and office management. Tracks corporate credit card expenses, manages social media, coordinates marketing events, prepares reports and meeting minutes, and serves as a liaison with clients and internal departments. Requires prior administrative and customer service experience, strong Microsoft Office and Excel skills, confidentiality, organization, communication, and problem-solving abilities. Mortgage or banking experience is preferred.

Lead administration and development of mortgage technology platforms (Encompass, Blend). Design Encompass solutions, build Encompass Web input forms with JavaScript, implement integrations and automation, manage releases, troubleshoot production issues, and partner with business and vendors to improve processes and compliance.