Jobs at Dairy Queen

Leads APAC supply chain strategy and support for Dairy Queen franchisees, ensuring supply continuity, supplier performance, product approvals, cost optimization, and regulatory compliance. Develops regional and local supplier networks, sourcing and distribution strategies, corrective action plans, and new-market supply chains. Collaborates with franchisees, vendors, and cross-functional teams to support marketing launches, new products, and expansion across APAC markets.

Leads Dairy Queen’s CRM marketing strategy across email, push notifications, SMS/MMS, and app messaging. Manages campaign planning, calendars, automation, testing, creative review, compliance, performance reporting, and process improvement. Partners with internal teams, agencies, vendors, and customer support to execute campaigns that increase engagement, visits, sales, and brand loyalty.

Develops and manages new Dairy Queen food products from ideation through testing and specification approval. Collaborates with suppliers, vendors, and cross-functional teams to troubleshoot production challenges, evaluate products, reduce costs, and ensure quality. Leads product exploration sessions, analyzes consumer and market feedback, and manages multiple concurrent projects. Requires food science expertise, strong communication, project management, analytical and sensory evaluation skills, and the ability to work in laboratory and factory environments.

Designs, develops, facilitates, and evaluates technical training for corporate employees and other stakeholders. Converts business processes and system functionality into instructor-led, virtual, online, and blended learning content. Administers the employee LMS, manages learning paths and recurring training, produces technical documentation, coordinates system-release communications, and reports on training effectiveness and LMS usage.

Leads franchise marketing strategy across APAC countries for Dairy Queen, advising franchisees, agencies, and internal teams. Develops marketing calendars, brand strategies, digital and social programs, local store marketing, grand openings, product launches, research, media plans, and promotional campaigns. Oversees creative approvals, trademark protection, agency performance, franchisee relationships, and business analysis. The role requires approximately 25% local and international travel.

Leads operational performance across a Canadian franchise region encompassing multiple districts and restaurants. Develops and executes growth strategies, coaches franchisees and Business Consultants, ensures brand and food-safety compliance, manages regional budgets, and drives sales, transactions, profitability, and reinvestment. Builds high-performing teams, addresses underperformance and escalated franchise issues, supports new development and real estate reviews, and partners cross-functionally. The role requires approximately 60% regional travel.

Leads enterprise-wide corporate communications, including public relations, employee and franchisee communications, fan relations, crisis management, executive counsel, media relations, and reputation strategy. Oversees communications managers, agencies, vendors, crisis response, special-event content, and customer feedback processes. Develops consistent messaging across internal and external audiences while aligning communications with business priorities, brand values, and stakeholder needs.

Advise and coach Dairy Queen franchisees and operations teams on business planning, restaurant operations, marketing, financial health, training, compliance, and development strategies. Improve sales, profitability, service, food safety, quality, and operating standards while supporting new store openings and district-wide initiatives. The role requires frequent travel to franchise locations, meetings, and staff visits.