Jobs at Dairy Queen

Designs, develops, facilitates, and evaluates technical training for corporate employees and other stakeholders. Converts business processes and system functionality into instructor-led, virtual, online, and blended learning content. Administers the employee LMS, manages learning paths and recurring training, produces technical documentation, coordinates system-release communications, and reports on training effectiveness and LMS usage.

Leads franchise marketing strategy across APAC countries for Dairy Queen, advising franchisees, agencies, and internal teams. Develops marketing calendars, brand strategies, digital and social programs, local store marketing, grand openings, product launches, research, media plans, and promotional campaigns. Oversees creative approvals, trademark protection, agency performance, franchisee relationships, and business analysis. The role requires approximately 25% local and international travel.

Leads operational performance across a Canadian franchise region encompassing multiple districts and restaurants. Develops and executes growth strategies, coaches franchisees and Business Consultants, ensures brand and food-safety compliance, manages regional budgets, and drives sales, transactions, profitability, and reinvestment. Builds high-performing teams, addresses underperformance and escalated franchise issues, supports new development and real estate reviews, and partners cross-functionally. The role requires approximately 60% regional travel.

Supports billing, accounts receivable, accounts payable, cash management, vendor payments, employee expenses, reconciliations, and month-end close. Processes high-volume customer and vendor transactions in Dynamics 365, Concur, and Esker; resolves discrepancies and billing inquiries; maintains accurate financial records; supports audits, reporting, and process improvements; and collaborates with franchisees, vendors, and internal partners.

Leads food safety, quality, and regulatory programs for DQ products, including vendor qualification, product evaluations, plant inspections, HACCP development, shelf-life extensions, issue resolution, corrective actions, and compliance monitoring. Partners with product development, operations, supply chain, vendors, franchisees, and regulators to maintain product safety, quality, consistency, and conformance with standards. Drives continuous improvement and communicates recommendations to leadership.

Leads Dairy Queen’s international development strategy, including new-market entry, expansion pipelines, partner sourcing and diligence, franchise agreement negotiation, site approvals, real estate and construction enablement, first-store openings, franchise finance, and development transactions. Builds relationships with franchisees and external partners, ensures development obligations are met, coordinates cross-functional execution, and evaluates capital plans and market opportunities. The role is remote in the U.S. with travel up to 70%.

Leads enterprise-wide corporate communications, including public relations, employee and franchisee communications, fan relations, crisis management, executive counsel, media relations, and reputation strategy. Oversees communications managers, agencies, vendors, crisis response, special-event content, and customer feedback processes. Develops consistent messaging across internal and external audiences while aligning communications with business priorities, brand values, and stakeholder needs.

Advise and coach Dairy Queen franchisees and operations teams on business planning, restaurant operations, marketing, financial health, training, compliance, and development strategies. Improve sales, profitability, service, food safety, quality, and operating standards while supporting new store openings and district-wide initiatives. The role requires frequent travel to franchise locations, meetings, and staff visits.

Leads Dairy Queen’s U.S. and Canadian digital commerce, loyalty, CRM, and gift card ecosystem. Owns the digital roadmap, P&L, revenue growth, customer lifetime value, platform performance, personalization, experimentation, and franchisee profitability. Oversees mobile, web, delivery marketplaces, loyalty communications, and gift card initiatives while partnering with Technology, Marketing, Analytics, Operations, and Finance. Builds and leads a 9–11-person organization and drives enterprise transformation across digital customer experiences.

Advises Dairy Queen franchisees and operations teams on business planning, restaurant performance, marketing, financial health, compliance, food safety, service standards, staffing, development, and reinvestment. Builds district-wide plans, coaches franchise owners, supports new store openings, partners with internal teams and vendors, and completes ad hoc projects. Requires frequent overnight travel, driving, occasional air travel, and evening or weekend availability.

Advise and coach Dairy Queen franchisees and operations teams on business planning, restaurant operations, marketing, financial health, training, development, compliance, and operating standards. Develop district and franchisee business plans, improve sales and profitability, support new store openings, and coordinate with internal departments, vendors, and franchisee leadership. The role requires frequent travel, including overnight visits, to franchise locations.

Lead regional operations for China, Taiwan, Hong Kong and Macao, driving franchisee support, operational excellence, kitchen automation and AI-enabled systems adoption, organizational optimization, compliance, and cross-functional alignment to improve productivity, unit economics and growth.

Lead Dairy Queen’s digital commerce, loyalty, and gift card strategy across the U.S. and Canada. Own P&L and roadmap to grow digital sales, optimize mobile/web and third‑party channels, scale loyalty/CRM and personalization, drive experimentation and analytics, and partner with cross‑functional teams and franchisees to deliver revenue, margin, and operational results. Manage a 9–11 person team.