Jobs at Dairy Queen

Oversee international franchise operations support programs, tools, vendors, and continuous-improvement initiatives. Coordinate cross-functional stakeholders, manage vendor performance and business reviews, align global operations, and support pilots and launches. Develop dashboards, scorecards, reports, and executive summaries while analyzing operational, financial, customer, and program data to identify trends, risks, and opportunities. Provide actionable recommendations to leadership and influence franchisees, field teams, vendors, and internal partners in a matrixed environment.

Lead APAC marketing strategy for Dairy Queen, advising franchisees and agencies, driving brand, digital/social, LSM and product innovation, approving creative, guiding research, and managing regional marketing plans, budgets, and stakeholder relationships.

Lead Dairy Queen’s digital commerce, loyalty, and gift card strategy across the U.S. and Canada. Own P&L and roadmap to grow digital sales, optimize mobile/web and third‑party channels, scale loyalty/CRM and personalization, drive experimentation and analytics, and partner with cross‑functional teams and franchisees to deliver revenue, margin, and operational results. Manage a 9–11 person team.

Lead digital commerce, loyalty, and gift card strategy across the U.S. and Canada to drive digital revenue growth, customer lifetime value, and franchisee profitability. Own mobile, web, third‑party marketplaces, CRM, personalization, and gift card platforms; set KPIs, partner cross‑functionally, run experimentation, and build a high‑performing team to scale to $1B+ in digital sales by 2030.

Lead International Dairy Queen's international market entry and expansion. Source and diligence franchise partners, negotiate development agreements, build market strategies and pipelines, manage site selection and first-store project execution, assess franchisee finance and transactions, and coordinate cross-functional teams to ensure disciplined growth and compliance.

Lead regional operations for China, Taiwan, Hong Kong and Macao, driving franchisee support, operational excellence, kitchen automation and AI-enabled systems adoption, organizational optimization, compliance, and cross-functional alignment to improve productivity, unit economics and growth.