Teams at Dairy Queen

Designs, develops, facilitates, and evaluates technical training for corporate employees and other stakeholders. Converts business processes and system functionality into instructor-led, virtual, online, and blended learning content. Administers the employee LMS, manages learning paths and recurring training, produces technical documentation, coordinates system-release communications, and reports on training effectiveness and LMS usage.

Leads franchise marketing strategy across APAC countries for Dairy Queen, advising franchisees, agencies, and internal teams. Develops marketing calendars, brand strategies, digital and social programs, local store marketing, grand openings, product launches, research, media plans, and promotional campaigns. Oversees creative approvals, trademark protection, agency performance, franchisee relationships, and business analysis. The role requires approximately 25% local and international travel.

Leads operational performance across a Canadian franchise region encompassing multiple districts and restaurants. Develops and executes growth strategies, coaches franchisees and Business Consultants, ensures brand and food-safety compliance, manages regional budgets, and drives sales, transactions, profitability, and reinvestment. Builds high-performing teams, addresses underperformance and escalated franchise issues, supports new development and real estate reviews, and partners cross-functionally. The role requires approximately 60% regional travel.