Teams at Dairy Queen

Provide advanced desktop and technical support for local and remote staff, troubleshoot hardware/software/network issues, administer Active Directory and MS365, use ServiceNow for ticketing, write PowerShell/Python scripts to automate tasks, mentor Level I analysts, manage escalations, and contribute to knowledge base and SOPs.

Provide advanced Service Desk support and system administration for ServiceNow, SharePoint, Teams, Intune, and core IT infrastructure. Administer and develop ServiceNow workflows, integrations, roles, and reports; monitor systems, document configurations, and collaborate between Service Desk and Infrastructure teams to ensure availability and compliance.

Lead Dairy Queen’s digital commerce, loyalty, and gift card strategy across the U.S. and Canada. Own P&L and roadmap to grow digital sales, optimize mobile/web and third‑party channels, scale loyalty/CRM and personalization, drive experimentation and analytics, and partner with cross‑functional teams and franchisees to deliver revenue, margin, and operational results. Manage a 9–11 person team.