Teams at Dairy Queen

Oversee international franchise operations support programs, tools, vendors, and continuous-improvement initiatives. Coordinate cross-functional stakeholders, manage vendor performance and business reviews, align global operations, and support pilots and launches. Develop dashboards, scorecards, reports, and executive summaries while analyzing operational, financial, customer, and program data to identify trends, risks, and opportunities. Provide actionable recommendations to leadership and influence franchisees, field teams, vendors, and internal partners in a matrixed environment.

Lead APAC marketing strategy for Dairy Queen, advising franchisees and agencies, driving brand, digital/social, LSM and product innovation, approving creative, guiding research, and managing regional marketing plans, budgets, and stakeholder relationships.

Lead Dairy Queen’s digital commerce, loyalty, and gift card strategy across the U.S. and Canada. Own P&L and roadmap to grow digital sales, optimize mobile/web and third‑party channels, scale loyalty/CRM and personalization, drive experimentation and analytics, and partner with cross‑functional teams and franchisees to deliver revenue, margin, and operational results. Manage a 9–11 person team.