Jobs at D·engage

The CX Enablement Manager will oversee projects from design to implementation, ensuring successful delivery by collaborating with clients and internal teams. Responsibilities include project management, progress monitoring, and proactive communication to enhance customer engagement using company solutions.

The Customer Engagement Manager will build relationships with customers to ensure their success and retention, manage a portfolio of accounts, provide training, address inquiries, and drive renewals and upselling efforts.

The Customer Engagement Manager will manage customer relationships, ensure satisfaction, drive retention, and consult on the company's SaaS solutions.

Manage a portfolio of clients as primary liaison, driving implementation of digital marketing strategies, technical consultation, project management, and identifying upsell opportunities to ensure retention and growth.

Support sales team with documentation, proposal and contract preparation, coordination with Finance/Legal/Presales/Product/Customer Success, invoicing follow-up, CRM hygiene, and creating branded presentations and reports. Maintain trackers, ensure version control, assist RFP responses, and execute operational tasks with attention to detail.

The Sales Solutions Architect will articulate technical solutions to clients, support sales teams, conduct product demonstrations, and ensure smooth transitions from sale to delivery.

The Global Finance Director will oversee financial operations, ensure compliance, and deliver financial reporting to support strategic decisions in a multinational SaaS environment.

Provide technical support for SaaS clients: troubleshoot API integrations, data imports/exports, campaign execution, segmentation, and basic deliverability. Analyze logs and database records, write SQL for validation, collaborate with Account Management and escalate complex issues to Engineering while following SLAs and helpdesk workflows.

The CX Support Specialist will troubleshoot technical issues, analyze logs, assist clients with integrations, and collaborate with teams to resolve client queries swiftly.