Jobs at Cyolo

Serve as the primary post-sale technical advisor for customers, guiding onboarding, implementation, integrations, configuration, adoption, troubleshooting, and technical enablement. Partner with Customer Success, Support, Product, and Engineering teams to resolve issues, address adoption blockers, document solutions, and translate customer feedback into improvements. Support renewals and expansion by demonstrating product value and helping customers achieve desired business and security outcomes.

Own the technical side of complex enterprise cybersecurity sales cycles, including discovery, demonstrations, workshops, architecture discussions, technical validation, and proofs of concept. Partner with account executives, customers, and channel partners to design security solutions, build trusted relationships, and communicate business value. Mentor sales engineers, establish pre-sales best practices, provide market feedback to internal teams, and support opportunities across Eastern and Central U.S. time zones.

Supports cloud infrastructure, CI/CD pipelines, deployment automation, IT operations, access management, monitoring, troubleshooting, and reliability improvements across development and production environments. Collaborates with engineering, security, and IT teams while using cloud and automation technologies to improve efficiency and scalability.

Own the end-to-end customer lifecycle, including onboarding, deployment, adoption, value realization, renewals, QBRs, and account expansion. Coordinate cross-functional teams, translate platform capabilities into customer outcomes, monitor account health, and build executive relationships. The role requires cybersecurity and preferably OT experience, strong analytical and presentation skills, and approximately 30% customer travel across EMEA.

Lead end-to-end product initiatives for networking and cybersecurity platform products: define roadmaps, translate customer needs into technical specifications, partner with R&D on architecture and secure-by-default designs, support pre-sales and customer engagements, produce technical documentation, collaborate with GTM teams, and leverage AI tools to improve workflows and product adoption.