Teams at Cyara

Leads NOC and infrastructure engineering, overseeing AWS cloud, Terraform automation, networking, telephony, databases, monitoring, incident response, ITIL governance, and SRE practices. Defines architecture and operational standards, leads technical teams and major incidents, improves reliability and automation, manages observability and infrastructure deployments, and drives AI/ML-enabled operational improvements. Reports on system health, SLAs, and KPIs while collaborating with Product, Engineering, and Support.

Own technical sales engagements for AI-powered customer experience assurance solutions, from discovery through technical win. Lead CX and AI stack discovery, solution design, tailored demos, workshops, proofs of concept, and executive business cases. Partner with Sales, Product, and Implementation teams on RFPs and handoffs, while creating enablement materials and mentoring teammates on agentic AI and prompt engineering.

Provides advanced technical support for complex customer experience software, managing support cases, troubleshooting product, network, software, and hardware issues, and escalating defects to Engineering. Maintains customer-facing knowledge content, communicates during incidents and outages, and represents customer needs in product development. The role requires expertise in VoIP, web technologies, APIs, networking, scripting, call tracing, and relevant enterprise contact-center platforms.