Jobs at Cullen Jewellery

Own the global CRM platform and customer lifecycle experience across five markets. Responsibilities include managing the CRM roadmap, product discovery, prioritization, AI-enabled features, customer journey optimization, automated email and SMS communications, unified customer profiles, data quality, compliance, and performance reporting. The role partners across Product, Technology, Data, Marketing, Retail, and executive teams to improve conversion, retention, adoption, and customer experience.

Manage daily accounts payable, supplier reconciliations, multi-entity payments, bank and sales reconciliations, corporate cards, expenses, journals, fixed assets, employee benefits, audit documentation, and finance queries. Support month-end close, compliance, and process automation across international, multi-currency entities.

Design, build, and maintain scalable full-stack software, AI-enabled workflows, business automations, and integrations with ERP and third-party systems. Collaborate with stakeholders to identify opportunities, translate requirements, ship iterative solutions, evaluate emerging tools, and document architecture and integration decisions.

Supports a US social media Content Creator by filming interviews, location footage, and b-roll; setting up and packing down equipment; checking lighting and audio; and editing, captioning, exporting, and uploading videos. The role averages 7.5–15 hours weekly and requires flexible scheduling, familiarity with filming equipment and basic editing software, collaboration, and full US working rights.

Create, plan, schedule, and optimize branded social media content for TikTok, Instagram, and Pinterest. Write and revise scripts, analyze performance metrics, collaborate with Creative and Marketing teams on campaigns, support organic social strategy, and monitor platform trends. The role is based in the Los Angeles showroom and includes creating content with the public, including appearing on camera.

Own end-to-end recruitment for Cullen Jewellery’s national showroom network, including job campaigns, sourcing, screening, interviews, offers, onboarding, ATS data management, and talent pipeline development. Partner with Showroom Managers as a trusted hiring advisor, improve interview capability, and support talent projects such as succession planning, internal mobility, workforce planning, and talent pooling.