Teams at Cullen Jewellery

Own the global CRM platform and customer lifecycle experience across five markets. Responsibilities include managing the CRM roadmap, product discovery, prioritization, AI-enabled features, customer journey optimization, automated email and SMS communications, unified customer profiles, data quality, compliance, and performance reporting. The role partners across Product, Technology, Data, Marketing, Retail, and executive teams to improve conversion, retention, adoption, and customer experience.

Manage daily accounts payable, supplier reconciliations, multi-entity payments, bank and sales reconciliations, corporate cards, expenses, journals, fixed assets, employee benefits, audit documentation, and finance queries. Support month-end close, compliance, and process automation across international, multi-currency entities.

Design, build, and maintain scalable full-stack software, AI-enabled workflows, business automations, and integrations with ERP and third-party systems. Collaborate with stakeholders to identify opportunities, translate requirements, ship iterative solutions, evaluate emerging tools, and document architecture and integration decisions.