Jobs at CU*Answers

Reviews project requirements, analyzes and maps vendor files to CU*BASE data, validates files, researches issues, and coordinates projects with vendors, credit unions, and internal teams. The role tracks timelines, communicates changes, follows programming standards, handles sensitive data, and supports multiple projects while maintaining accuracy and deadlines.

Tests software features and releases through manual and automated testing, investigates and documents defects, troubleshoots issues with developers and product teams, analyzes test results, improves testing processes, and maintains testing documentation. The role may involve Katalon Studio, Selenium, Python, JavaScript, Groovy, IBM iSeries systems, and software development lifecycle processes.

Manages benefits administration, payroll-related HR processes, compliance, employee education, training programs, HRIS maintenance, and employee and management support. Partners with the VP of HR, Payroll, Accounting, vendors, managers, and employees to administer programs, resolve complex issues, maintain documentation, support audits, and ensure compliance with labor laws and company policies. The role also requires independent judgment, confidential data handling, reporting, process improvement, and occasional client-facing travel.

Manage and maintain IBM Power I (AS/400/iSeries) systems for internal operations and clients, ensuring high availability, disaster recovery, backups, replication, firmware/software maintenance, network/security administration, incident response, documentation, CL programming, query/reporting, and client communication. Perform new installs, HA rollover exercises, and collaborate with teams and vendors.

Leads and develops an accounting services team while overseeing daily operations and client support. Manages credit union conversions, mergers, budgeting, NCUA 5300 Call Reports, financial reporting, investments, reconciliations, and back-office accounting. The role also improves processes and training, supports client presentations and business development, partners on software and service enhancements, and ensures accurate, timely project completion.

Develop, maintain, and enhance secure native iOS applications for credit unions and their members. Responsibilities include translating specifications and mockups into polished interfaces, troubleshooting bugs, improving performance, integrating third-party libraries and APIs, supporting deployments, and collaborating with developers, designers, and product teams. The role also requires following development best practices, meeting project deadlines, and staying current with Swift, iOS, and mobile development tools.

Monitor transaction and employee account activity for multiple credit unions, complete scheduled reviews, investigate unusual activity (including wires, dormant accounts, reversals), document findings, and escalate concerns to credit union leadership.