Teams at CSPi Technology Solutions

Provides overnight technical support for Microsoft 365 and Azure clients by resolving and routing tickets, tracking service-level agreements, communicating issue status, escalating complex problems, and improving cloud support processes. Requires familiarity with Microsoft cloud services, basic troubleshooting and cloud security knowledge, strong communication skills, and availability for a 10 p.m. to 8 a.m. EST schedule four days weekly.