As a Microsoft cloud support coordinator, you will be the primary point of contact for our clients who use Microsoft365 and Azure services. You will be responsible for handling and routing tickets, ensuring service level agreements are met, communicating with clients and internal teams, and managing support agreements. You will also have the opportunity to learn and grow your skills in cloud computing and Microsoft technologies. You will work closely with our cloud engineers and architects to provide excellent customer service and technical support. If you are passionate about cloud computing, problem-solving, and customer satisfaction, this is the role for you.
Responsibilities
- Respond to and resolve client queries and issues related to Microsoft365 and Azure services in a timely and professional manner
- Escalate complex or unresolved tickets to the appropriate cloud engineers or architects and follow up with them until resolution
- Maintain and update the ticketing system and service level agreements with accurate and relevant information
- Communicate effectively with clients and internal teams on the status, progress, and resolution of tickets
- Provide feedback and suggestions to improve the quality and efficiency of the cloud support processes and tools
- Stay updated on the latest features and developments of Microsoft365 and Azure services and share best practices and tips with clients and colleagues
Requirements
- This is an overnight position. Candidate must be available to work 10pm - 8am EST, 4 days a week.
- At least 3 years of experience in technology user support and basic troubleshooting. (in house, MSP or other user support role preferred.)
- Familiar with Microsoft 365 and Azure product families.
- Basic knowledge of cloud computing concepts, best practices, and security standards
- Microsoft 365 Foundation (MS-900) and/or Microsoft Azure Foundation (AZ-900) is a plus
- Excellent communication, collaboration, and problem-solving skills
Skills Required
- Availability to work overnight from 10 p.m. to 8 a.m. EST, four days per week
- At least 3 years of experience in technology user support and basic troubleshooting
- Familiarity with Microsoft 365 and Azure product families
- Basic knowledge of cloud computing concepts, best practices, and security standards
- Microsoft 365 Foundation MS-900 certification
- Microsoft Azure Foundation AZ-900 certification
- Excellent communication, collaboration, and problem-solving skills
What We Do
CSPi Technology Solutions provides professional IT consulting, managed IT, and cloud services that help organizations architect, secure, and operate high-performance, highly available IT infrastructure. Its teams deliver networking, wireless and mobility, unified communications, data-center, and advanced-security solutions, alongside 24/7 infrastructure monitoring, managed security, backup, and disaster recovery. The company helps clients optimize technology operations and focus internal resources on strategic business priorities.
