Teams at CSC e-Governance Services India Limited

Leads a travel operations support team handling air, rail, bus, hotel, and forex services. Oversees bookings, reissuances, cancellations, fare checks, customer escalations, SLA compliance, team performance, reporting, and operational targets. Coordinates with stakeholders, ensures service quality and regulatory compliance, and drives process improvements in a 24/7 shift environment.

Provides technical and operational support for financial inclusion banking platforms and field devices. Responsibilities include troubleshooting banking applications, installing and configuring RD, biometric, MATM, and passbook devices, resolving connectivity and login issues, monitoring uptime, tracking technical tickets, coordinating with banks and technology teams, and supporting daily banking operations.

Coordinates insurance-company and technology-vendor partnerships, portal integrations, API support, product launches, and digital platform operations. Tracks policy issuance, premium collection, transactions, KPIs, renewals, and operational dashboards. Maintains MIS reports, resolves portal issues, manages platform updates, communicates process and compliance changes, and coordinates among insurance companies, field teams, and internal Finance, Legal, Technology, and Operations departments.