Teams at CrossCountry Mortgage, LLC.

Develops and executes internal and external corporate communications, including media relations, executive messaging, employee communications, announcements, issues management, and reputation-building initiatives. Advises leaders on messaging and channels, manages communications projects, creates content across multiple formats, supports events and crisis communications, and analyzes media coverage, audience feedback, and performance data.

Leads compliance operations, testing, quality assurance, branch audits, regulatory monitoring, examination readiness, and corrective-action validation for a mortgage lender. Oversees compliance metrics, testing methodologies, standard procedures, reporting, audit responses, and regulatory risk mitigation. Partners with Legal, Technology, and business leaders to strengthen controls while managing and developing domestic and offshore teams.

Leads infrastructure engineering strategy, modernization, project delivery, automation, and operational readiness across hybrid AWS, Azure, on-premises, networking, identity, Microsoft 365, and endpoint platforms. Establishes engineering standards, architecture patterns, security and resilience practices, Infrastructure as Code, CI/CD, monitoring, documentation, and support handoffs. Manages infrastructure projects, vendors, budgets, risks, and executive communications while leading, coaching, and developing an infrastructure engineering team.