Jobs at Creative Force

Provides first-line customer support through chat for product and technical questions, creates and maintains technical Help Centre content, and collaborates with Onboarding and Customer Success teams during implementation and adoption. The role requires clear writing, customer education, proactive communication, autonomy, and relationship-building while supporting international customers and operations from Vietnam during ICT hours.

Serve as the trusted technical partner for Enterprise customers: support pre-sales technical discovery, design integrations and scalable workflows, lead implementations, optimize post‑go‑live setups, troubleshoot complex issues, advise on best practices, and manage multi‑stakeholder relationships to drive adoption and value.

Design, build, deploy, and optimize scalable, highly available agentic AI systems for a SaaS content-production platform. Integrate AI models into production, monitor performance, reduce cost, mentor junior engineers, and communicate progress to stakeholders.

Lead design, implementation, and ownership of backend microservices (.NET Core), APIs and databases; optimize performance, ensure security and reliability, mentor juniors, collaborate with product/frontend/AI teams, and manage CI/CD, monitoring, and technical support.

Own a portfolio of enterprise accounts end-to-end, driving adoption, renewals, expansion and upsell. Run QBRs and executive reviews, multi-thread across complex organizations, forecast commercial outcomes, and partner with technical success, support and product to remove blockers and surface customer feedback. Prioritize account health and growth, build champions, and codify best practices to elevate the CS team.