Jobs at Cprime

Leads Cprime’s Intelligent Work Transformation advisory practice, driving growth strategy, enterprise sales, executive client relationships, solution development, and value realization. Advises organizations on operating model, workforce, agile, product, AI-enabled workflow, and platform transformations. Builds differentiated offerings, supports go-to-market execution, oversees strategic delivery elements, recruits and develops consulting talent, and represents the practice through thought leadership. The role requires maintaining 50% billable utilization and includes up to 40% travel.

Designs and shapes Atlassian solutions throughout the pre-sales lifecycle, including customer discovery, architecture, workshops, demonstrations, proofs of concept, estimates, RFP responses, and Statements of Work. Advises on Jira, Jira Service Management, Confluence, integrations, migrations, security, governance, configuration, and adoption. Partners with sales and delivery teams to manage risks, define commercially credible scopes, and ensure solutions transition effectively into implementation.

Drive new business and expansion sales for ServiceNow consulting, implementation, optimization, and managed services across Healthcare, Life Sciences, State and Local Government, and Higher Education. Own the full sales cycle, develop territory strategy, build pipeline, engage executive stakeholders, navigate complex procurement processes, partner with ServiceNow teams, manage forecasts, and achieve revenue targets.

Sell Cprime’s Atlassian-focused work transformation services across new and existing enterprise accounts. Manage the full sales cycle, build pipeline, conduct consultative discovery, position advisory and implementation services, develop Atlassian co-sell relationships, coordinate proposals and delivery handoffs, attend ecosystem events, maintain forecasts, and meet revenue and pipeline targets.

Lead end-to-end Apptio Targetprocess implementations for enterprise clients, including discovery workshops, configuration, custom dashboards, automation, metrics, data imports, and third-party integrations. Mentor implementation teams, drive user adoption, troubleshoot issues, gather feedback, support product improvements, and present status and recommendations to leadership. Support presales through demonstrations, RFP responses, solution design, and effort estimation.

Leads Cloudability, FinOps, and Apptio One consulting engagements, including discovery, solution design, implementation, integrations, cost allocation, forecasting, optimization, governance, dashboards, and executive reporting. Advises customers on cloud financial management and TBM operating models, leads workshops and solution architecture, mentors consultants, supports presales, and develops reusable delivery methodologies. Works across AWS, Azure, and Google Cloud environments while integrating Cloudability and Apptio One for comprehensive technology cost transparency.

Provide world-class inbound and outbound customer support onsite in Blue Ash, OH. Manage escalations, resolve issues within policy, capture accurate contact data, collaborate with internal teams, and recommend process improvements to prevent recurring customer complaints.

Sell Cprimes ServiceNow and Moveworks transformation and AI-enabled services to new and existing enterprise accounts. Manage full sales cycle, build pipeline, co-sell with partners, develop account strategies, forecast, and transition closed deals to delivery teams while driving KPIs and market strategy.

Manage Salesforce and Atlassian PPC data quality for licensing and renewals: monitor error queues, triage and correct records, remove duplicates, maintain account mappings, escalate defects, report trends, and recommend process improvements to reduce manual effort.

Administer, configure, and enhance Atlassian products (Jira, Confluence, Bitbucket, JSM) and related add-ons. Gather client requirements, design workflows, permissions, screens, dashboards, and reports. Install/configure third-party plugins, advise on best practices, and provide ongoing support and documentation to client administrators and users.

Lead hands-on ServiceNow development and implementation across core apps, custom scoped apps, portals, and integrations. Design scalable solutions, build REST/SOAP integrations, develop Employee Center and CSM portals, enforce code quality and upgrade-safe patterns, optimize platform performance and CMDB integrity, and mentor junior engineers while conducting code reviews and technical design work.

Senior Solutions Advisory leader driving growth and solution innovation for ITFM, FinOps, TBM, SPM and workforce management. Owns strategic pursuits, builds advisory teams, engages C-level stakeholders, shapes offerings (Apptio), and ensures measurable client value and adoption across enterprise clients.

Sell Organizational Change & Performance consulting across North America: acquire new enterprise clients, grow strategic accounts, lead consultative sales cycles, develop executive relationships, collaborate with practice and delivery teams, and drive bookings and pipeline for transformation, change management, learning, and agile initiatives.

Lead design, implementation, and optimization of enterprise Atlassian platforms (Jira, JSM, Confluence). Administer configurations, workflows, automations, scripting, integrations, and migrations (Server/Data Center to Cloud). Drive upgrades, app compatibility, AI-driven enhancements, governance, documentation, stakeholder engagement, and mentor admin teams.

Design, implement, and optimize enterprise CI/CD pipelines and cloud-native infrastructure. Lead GitHub Enterprise migrations, embed DevSecOps practices (SAST/DAST, scanning, secrets management), automate IaC with Terraform, manage artifact repositories, operate Docker/Kubernetes platforms, and mentor engineers to standardize CI/CD frameworks and improve delivery, reliability, security, and performance.

Lead end-to-end ServiceNow technical architecture and delivery across Now Platform product lines. Design scalable solutions, integrations, data and security models, and portal experiences (Employee Center and CSM). Enforce platform standards, lead workshops and design reviews, provide hands-on development for complex builds, mentor teams, and mitigate technical debt to ensure upgrade-safe, maintainable implementations.