Jobs at Cprime

Manage Salesforce and Atlassian PPC data quality for licensing and renewals: monitor error queues, triage and correct records, remove duplicates, maintain account mappings, escalate defects, report trends, and recommend process improvements to reduce manual effort.

Administer, configure, and enhance Atlassian products (Jira, Confluence, Bitbucket, JSM) and related add-ons. Gather client requirements, design workflows, permissions, screens, dashboards, and reports. Install/configure third-party plugins, advise on best practices, and provide ongoing support and documentation to client administrators and users.

Lead hands-on ServiceNow development and implementation across core apps, custom scoped apps, portals, and integrations. Design scalable solutions, build REST/SOAP integrations, develop Employee Center and CSM portals, enforce code quality and upgrade-safe patterns, optimize platform performance and CMDB integrity, and mentor junior engineers while conducting code reviews and technical design work.

Senior Solutions Advisory leader driving growth and solution innovation for ITFM, FinOps, TBM, SPM and workforce management. Owns strategic pursuits, builds advisory teams, engages C-level stakeholders, shapes offerings (Apptio), and ensures measurable client value and adoption across enterprise clients.

Sell Organizational Change & Performance consulting across North America: acquire new enterprise clients, grow strategic accounts, lead consultative sales cycles, develop executive relationships, collaborate with practice and delivery teams, and drive bookings and pipeline for transformation, change management, learning, and agile initiatives.

Lead design, implementation, and optimization of enterprise Atlassian platforms (Jira, JSM, Confluence). Administer configurations, workflows, automations, scripting, integrations, and migrations (Server/Data Center to Cloud). Drive upgrades, app compatibility, AI-driven enhancements, governance, documentation, stakeholder engagement, and mentor admin teams.

Design, implement, and optimize enterprise CI/CD pipelines and cloud-native infrastructure. Lead GitHub Enterprise migrations, embed DevSecOps practices (SAST/DAST, scanning, secrets management), automate IaC with Terraform, manage artifact repositories, operate Docker/Kubernetes platforms, and mentor engineers to standardize CI/CD frameworks and improve delivery, reliability, security, and performance.

Lead end-to-end ServiceNow technical architecture and delivery across Now Platform product lines. Design scalable solutions, integrations, data and security models, and portal experiences (Employee Center and CSM). Enforce platform standards, lead workshops and design reviews, provide hands-on development for complex builds, mentor teams, and mitigate technical debt to ensure upgrade-safe, maintainable implementations.

Sell Cprime WX services across agile transformation, ITSM, digital workplace, and AI-enabled work management. Own full sales cycle, build and maintain 3x-quota pipeline, run co-sell motions with Atlassian and partners, shape GTM and campaigns, coordinate proposals and handoffs, and forecast accurately. Represent Cprime at ecosystem events and drive measurable client outcomes from Atlassian-based transformations.

Provide world-class inbound and outbound customer support onsite in Blue Ash, OH. Manage escalations, resolve issues within policy, capture accurate contact data, collaborate with internal teams, and recommend process improvements to prevent recurring customer complaints.

Sell Cprimes ServiceNow and Moveworks transformation and AI-enabled services to new and existing enterprise accounts. Manage full sales cycle, build pipeline, co-sell with partners, develop account strategies, forecast, and transition closed deals to delivery teams while driving KPIs and market strategy.