Teams at Cprime

Manage Salesforce and Atlassian PPC data quality for licensing and renewals: monitor error queues, triage and correct records, remove duplicates, maintain account mappings, escalate defects, report trends, and recommend process improvements to reduce manual effort.

Administer, configure, and enhance Atlassian products (Jira, Confluence, Bitbucket, JSM) and related add-ons. Gather client requirements, design workflows, permissions, screens, dashboards, and reports. Install/configure third-party plugins, advise on best practices, and provide ongoing support and documentation to client administrators and users.

Lead hands-on ServiceNow development and implementation across core apps, custom scoped apps, portals, and integrations. Design scalable solutions, build REST/SOAP integrations, develop Employee Center and CSM portals, enforce code quality and upgrade-safe patterns, optimize platform performance and CMDB integrity, and mentor junior engineers while conducting code reviews and technical design work.