Jobs at CPI Security Systems

Owns the administration, engineering, optimization, and troubleshooting of the Genesys Cloud CX contact center platform. Responsibilities include outbound campaign strategy, Architect flows, ACD routing, telephony, integrations, reporting, workforce engagement, voice quality, compliance settings, and AI-enabled capabilities. The role partners with Salesforce, business, analytics, IT, carrier, vendor, legal, and contact center teams while creating documentation and supporting after-hours maintenance and critical incidents.

Conduct outbound calls, emails, and SMS to company-provided new-construction leads; sell security, video, automation, and related services; manage Salesforce pipelines; nurture prospects; schedule installations; meet sales quotas; maintain customer relationships; request referrals; track activities; and follow contact regulations. The role requires strong communication, sales funnel management, CRM proficiency, high-volume outreach experience, and required alarm-board licensing.

Designs, presents, and sells commercial security and automation solutions to businesses. Responsibilities include prospecting, generating customer opportunities, managing appointments, building customer relationships, merchandising product displays, meeting sales targets, and collaborating with sales leadership. The role offers base pay, uncapped commissions, training, benefits, and company-provided equipment.

Sells commercial security and automation solutions to businesses through prospecting, company leads, presentations, solution design, and account development. Responsibilities include meeting sales targets, maintaining customer relationships, scheduling appointments, merchandising product displays, and collaborating with sales leadership. The role offers base salary plus uncapped commissions, training, company equipment, benefits, and advancement opportunities.

Sell commercial security and automation solutions to businesses through prospecting, lead generation, customer appointments, product presentations, solution design, and relationship management. The representative is responsible for meeting sales targets, merchandising product displays, and collaborating with sales leadership. The role offers base pay plus commissions, training, benefits, and company-provided equipment.

Manage delinquent customer accounts and recover overdue payments through persuasive inbound and outbound calls, payment arrangements, account holds, dunning letters, and collection documentation. Review sales, service, and credit contracts, audit cancellation reports, and provide professional customer service while meeting collection objectives.

Monitor and respond to residential and commercial alarm activity, assess situations, communicate with customers, and relay critical information to police, fire, and EMS responders. Handle customer inquiries and technical concerns, demonstrate real-time response products, and maintain a calm, reassuring, service-oriented presence in a fast-paced central station environment.

The Customer Support Advisor will provide exceptional service by resolving customer inquiries about security systems and products, utilizing various communication platforms.

Design, present, and sell commercial security and automation solutions to businesses. Generate leads, conduct prospecting, maintain customer relationships, schedule account appointments, merchandise product displays, and collaborate with sales leadership to achieve targets. The role offers base salary plus uncapped commissions, training, benefits, and company-provided equipment.

Sell residential, commercial, and new-construction security and home automation products through inbound and outbound calls. Advisors assess customer needs, recommend customized solutions, upsell and cross-sell services, maintain accurate sales documentation, manage opportunities in Salesforce and other CRM systems, and convert leads into sales or appointments. The role emphasizes consultative selling, customer care, quota attainment, and collaboration with field sales and technicians in a fast-paced environment.

Lead marketing analytics strategies, measurement frameworks, dashboards, attribution models, campaign analysis, ROI reporting, and A/B testing. Maintain analytics tracking across digital and offline channels, ensure data quality, troubleshoot implementations, and translate performance data into actionable recommendations. Partner with Marketing, Sales, agencies, and vendors to optimize campaigns, improve customer journey insights, and support data-driven decision-making.

Sell commercial security and automation solutions to businesses through company leads, prospecting, scheduled appointments, presentations, and solution design. Build customer relationships, merchandise product displays, meet sales targets, and collaborate with sales leadership. The role offers training, base salary, commissions, company equipment, benefits, and performance-based earning potential.

Sell commercial security and automation solutions to businesses through company leads and self-generated prospecting. Responsibilities include presenting and designing solutions, maintaining customer relationships, scheduling account appointments, merchandising product displays, meeting sales targets, and collaborating with sales leadership. The role offers training and performance-based compensation, with outside sales experience preferred but not required.

Sell commercial security and automation solutions to businesses by generating leads, designing and presenting proposals, maintaining customer relationships, scheduling appointments, merchandising product displays, and collaborating with the sales team to meet targets.

Design, present, and sell commercial security and automation solutions to businesses. Self-generate leads, manage weekly appointments, build customer relationships, merchandise product displays, and work with the Sales Manager to meet or exceed sales targets. Earn commission-based pay with training and benefits.

Lead and coach a team of Customer Support Advisors in an in-office call center. Manage daily floor operations, staffing, triage, KPIs, escalations, performance reviews, coaching, and employee resources while supporting complex technical customer issues and fostering a positive team environment.

Support the President and company executives by managing calendars, communications, travel, meetings, reports, dashboards, contracts, office logistics, and sensitive information. Coordinate executive events and operational priorities, track project deliverables, prepare presentations and correspondence, and identify process improvements. The role requires strong organization, discretion, communication, and proficiency with Microsoft Office, Salesforce reporting, and Tableau.

The Corporate Controller oversees the accounting department, manages financial operations, ensures compliance, prepares reports, and drives financial strategies with a focus on continuous improvement.

Lead data architecture and hands-on engineering to build a cloud data warehouse on Snowflake using Data Vault 2.0 and dbt. Design standards, implement ETL/ELT pipelines with Python and SQL, ensure data quality and governance, mentor engineers, and support on-prem to cloud migration.

The Customer Retention Specialist will provide excellent customer service, resolve disputes, retain customers, improve retention rates, and ensure customer satisfaction with empathy and professionalism.