Teams at Covariance.ai

Own enterprise customer implementation from contract signature through launch and ongoing delivery. Lead onboarding, configuration, QA, customer delivery plans, cross-functional workstreams, executive status meetings, issue resolution, and release coordination. Build scalable onboarding and request-management playbooks while improving time to value. Partner with product and engineering teams and help customers use Covariance’s AI products effectively.

Analyze consumer and audience data to support sales pitches, customer business reviews, and market content. Build actionable audiences and personas, conduct SQL, Excel, and BI analyses, identify consumer trends, and translate findings into recommendations, articles, reports, charts, and presentations. Serve as a platform expert by training internal teams, sharing insights with Product, and helping customers expand their use of Covariance’s data and AI-powered intelligence platform.

Lead enterprise customer success for an AI-powered audience intelligence platform. Build success plans, run executive business reviews, guide trials, demonstrate platform value, drive adoption, renew and expand accounts, and provide customer feedback to Product. Establish scalable review, scorecard, and renewal processes while advising marketing, analytics, loyalty, and executive stakeholders at consumer brands.