Covariance is a fast-growing MIT spinout reimagining advertising. We help the F500 obtain drastically better outcomes through advanced AI and proprietary data. Unlike traditional platforms that focus on existing customers, we give marketers a complete view of the entire market: competitors’ customers, your customers, and everyone else shopping in your space. Identify audiences you can win, activate them across channels, and measure lift – all powered by the Covariance Platform. Covariance turns population-scale data into real results.
- We built the largest panel of anonymized, third-party consumer behavior data in the United States
- We serve F500 & mid-market retail, restaurants, grocery, DTC, subscription, and more
- Based on MIT research in specialized AI/ML for third-party data
- Team of 35 headquartered in NYC
- Winner of Harvard Business School Innovation Prize & named a Top 25 MIT startup to watch
Covariance is hiring a Director of Customer Success to be a trusted advisor to the world's largest brands after they sign. You'll partner with CMOs and VPs of Marketing, Media, Loyalty, and Analytics to put our AI-powered competitive & audience intelligence platform to work on their biggest growth questions. You'll help every customer see the value, grow with us, and renew.
Responsibilities- Success plans: define success with each customer, covering their goals, the metrics that prove value, and the path to renewal and expansion.
- Business reviews: lead regular reviews with customer executives that show the value they're getting and set the next priorities.
- Trusted advisor: be each customer's go-to partner, building relationships across their marketing, analytics, and leadership teams.
- Trials: set success criteria at signature and lead the readout that turns trials into subscriptions.
- Platform expert: use the platform yourself to answer customer questions, find new ways to apply our data to their business, and turn wins into case studies.
- Growth and renewals: own renewal for your accounts, grow adoption, and spot opportunities to expand.
- Voice of the customer: bring what you hear from customers to Product to help shape the roadmap.
- Playbook: build the business review cadence, scorecards, and renewal process as we scale.
- Experience: 8+ years in customer success, account management, or customer analytics at a data, analytics, or adtech/martech company, growing and renewing enterprise accounts.
- Industry: you've worked with retailers, restaurants, or other consumer brands with physical stores, and you know how their marketing, loyalty, and finance teams make decisions.
- Data fluency: you're hands-on with data, run complex analyses yourself, and tell clear stories from data.
- Executive presence: you're a trusted partner to CMOs and VPs, and you turn analysis into recommendations they act on.
- Adtech and martech: you know how audiences, identity, ad platforms, and measurement fit together.
- AI tools: you use AI every day to analyze, draft, and prepare, so you can do more for every customer.
Hybrid in-office/remote role. Employees can work remotely or in the Manhattan office at their discretion.
Compensation & Benefits- The salary range for this position is $150,000 - $200,000 base + bonus + equity compensation (options)
- Free health, vision, dental insurance
- 401k with match
- Unlimited PTO + 13 company holidays
- Daily Grubhub lunch stipend
- Pre-tax commuter benefits
Skills Required
- 8+ years of experience in customer success, account management, or customer analytics at a data, analytics, or adtech/martech company
- Experience growing and renewing enterprise accounts
- Experience working with retailers, restaurants, or other consumer brands with physical stores
- Knowledge of how marketing, loyalty, and finance teams at consumer brands make decisions
- Hands-on data fluency, including running complex analyses and communicating clear data-driven stories
- Executive presence and ability to advise CMOs and VPs
- Knowledge of audiences, identity, advertising platforms, and measurement across adtech and martech
- Regular use of AI tools for analysis, drafting, and preparation
What We Do
Covariance delivers previously-impossible insights by combining our breakthroughs in machine learning with external data. We deliver a 360° view into any public or private company — as if you’re the CEO. Building on our MIT research, we are pioneers in data-efficient learning. Our patent-pending platform pushes the bounds of insights that machine learning can deliver when limited ground truth exists.
