CoVantage Credit Union Benefits Overview

Provides professional member support through digital banking channels and Virtual Teller ATM services, including transactions, loan payments, account assistance, and financial guidance. Maintains knowledge of products and disclosures, identifies opportunities to strengthen member relationships, and contributes to reporting and special projects that improve the digital services experience. The role is fully onsite and requires sound judgment, organization, and strong communication skills in a fast-paced contact center environment.

Leads daily mortgage processing and servicing operations, provides direction to processing staff, improves workflows, ensures employee readiness, trains new hires, supports continuing education, and balances productivity, performance, accuracy, and member service goals.

Lead quality assurance efforts in the software development lifecycle, mentor team members, and ensure high software quality standards.